Prospect Duty Manager - SEA

Prospect International Airport Services; Seattle (WA); On-site; USD 95,000 - 120,000; Full time

Job summary

Prospect Airport Services in Seattle is seeking a Duty Manager to lead performance systems, set standards, and drive operational excellence across aviation support teams.

The role focuses on KPI design, coaching managers, data reporting, and ensuring compliant, fair evaluations in collaboration with HR.

You will align employee development with business goals and support succession planning while improving efficiency and service quality.

Qualifications

• Bachelor’s degree in HR, business, or related field.
• 2–5+ years in performance management, HR, or operations.
• Experience with KPI tracking and employee evaluations.
• HR certifications may be preferred.

Responsibilities

• Design and maintain performance management programs and processes.
• Develop Key Performance Indicators (KPIs) and performance metrics.
• Align employee goals with organizational objectives.
• Support strategic workforce planning initiatives.
• Coordinate employee performance reviews and appraisal cycles.
• Monitor employee productivity and departmental effectiveness.
• Conduct performance evaluations and provide recommendations.
• Create and manage Performance Improvement Plans (PIPs).
• Ensure fair and consistent evaluation practices across departments.
• Analyze performance data, trends, and workforce metrics.
• Prepare reports and dashboards for senior management.
• Track employee engagement, retention, and productivity levels.
• Recommend data-driven improvements for operational efficiency.
• Train managers on performance evaluation methods.
• Support employee learning and development programs.
• Provide coaching and guidance to improve individual performance.
• Identify skill gaps and recommend training solutions.
• Ensure compliance with company policies and labor regulations.
• Maintain confidentiality of employee performance records.
• Support HR policies related to disciplinary actions and promotions.
• Work closely with HR, department managers, and leadership teams.
• Assist with succession planning and talent management strategies.

Skills

Leadership

Communication

Analytical thinking

Problem-solving

Performance management

Data reporting

Time management

Organizational skills

Conflict resolution

Education

Bachelor's degree in HR or related

2-5+ years in performance management/HR/ops

Tools

SAP SuccessFactors

Workday

Microsoft Excel

Job description

With decades of experience and operations at more than 30 major airports-including Chicago, Dallas, Newark, and more-Prospect Airport Services is a trusted leader in aviation support. Our team of over 11,000 dedicated associates delivers essential services such as baggage handling, wheelchair assistance, lost and found, and aircraft cleaning. We are committed to excellence, safety, and integrity in everything we do-providing reliable, high-quality service to our airline partners and the traveling public every day.

We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners.

Job Title

Duty Manager

Job Summary

A Duty Manager is responsible for developing, implementing, and monitoring systems that improve employee and organizational performance. The role focuses on setting performance standards, tracking KPIs, conducting evaluations, identifying improvement opportunities, and supporting employee development to ensure business goals are achieved efficiently.

Key Responsibilities

Performance Planning & Strategy

• Design and maintain performance management programs and processes
• Develop Key Performance Indicators (KPIs) and performance metrics
• Align employee goals with organizational objectives
• Support strategic workforce planning initiatives

Employee Performance Management

• Coordinate employee performance reviews and appraisal cycles
• Monitor employee productivity and departmental effectiveness
• Conduct performance evaluations and provide recommendations
• Create and manage Performance Improvement Plans (PIPs)
• Ensure fair and consistent evaluation practices across departments

Data Analysis & Reporting

• Analyze performance data, trends, and workforce metrics
• Prepare reports and dashboards for senior management
• Track employee engagement, retention, and productivity levels
• Recommend data-driven improvements for operational efficiency

Coaching & Development

• Train managers on performance evaluation methods
• Support employee learning and development programs
• Provide coaching and guidance to improve individual performance
• Identify skill gaps and recommend training solutions

Policy & Compliance

• Ensure compliance with company policies and labor regulations
• Maintain confidentiality of employee performance records
• Support HR policies related to disciplinary actions and promotions
• Work closely with HR, department managers, and leadership teams
• Assist with succession planning and talent management strategies

Required Skills

• Strong leadership and communication skills
• Analytical and problem-solving abilities
• Knowledge of performance management systems
• Report writing and data interpretation
• Conflict resolution and coaching skills
• Time management and organizational skills
• Proficiency with HR and analytics software such as SAP SuccessFactors , Workday , and Microsoft Excel

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Management, or related field
• 2-5+ years of experience in performance management, HR, or operations
• Experience with KPI tracking and employee evaluations
• HR certifications may be preferred

Typical KPIs Managed

• Employee productivity
• Attendance and retention rates
• Performance review completion rates
• Revenue or operational targets
• Employee engagement scores

Prospect is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.