Duty Manager

G2 Secure Staff; Houston (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Menzies Aviation in Houston, TX seeks a Duty Manager to oversee ramp supervisors, GSE maintenance, and aircraft maintenance personnel. You will be accountable for safety, resource management, operation standards, policy implementation, client relations, and financial performance.

Key duties include planning resource allocation, liaising with customers, producing reports, driving safety improvements, and ensuring compliance with internal and external requirements.

Qualifications

• Bachelor's degree or 2–5 years related experience or equivalent mix.
• Prior Ramp experience required.
• Management or lead experience in aviation preferred.
• Must be 18 years of age or older.
• Valid US driver’s license with clean record.
• Must pass pre-employment testing and drug screen.
• Must read, write and speak English fluently.
• Ability to handle pressure and stay calm.
• Willing to work variable shifts including weekends/holidays.
• Knowledge of cargo/ramp GSE and IATA ground handling.

Responsibilities

• Full accountability to GM for safety, operational and financial performance.
• Plan resource allocation in each business unit.
• Routine liaison with customer representatives.
• Coordinate with internal/external customers and agencies.
• Produce routine reports and analytics.
• Support development of units with timely project work.
• Lead station equipment planning cycle.
• Ensure compliance with internal/external requirements.
• Suggest improvements to safety and security practices.
• Perform other duties as assigned.

Skills

Ramp experience

Management experience

English proficiency

Safety awareness

Customer liaison

Education

Bachelor's degree or equivalent experience

High School or better

Tools

IATA Ground Handling Agreement

GSE knowledge

Ramp operations

Job description

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

The Duty Manager will be directly responsible for overseeing, ramp supervisors, GSE maintenance, and aircraft maintenance personnel. The Duty Manager will take accountability for safety, resource management, operation standards, policy implementation, client relations, and financial performance.

What you will be doing

• Full accountability to the GM for Health & Safety issues, operational and financial performance
• Planning resource allocation in each business unit
• Routine liaison with customer representatives
• Liaison with internal and external customers and agencies
• Producing routine reports
• Supporting the development of the business units with accurate and timely project work
• Leading the station equipment planning cycle
• Ensuring compliance with all internal and external operational and administrative requirements
• Has the duty to suggest any improvements to working practices especially those relating to safety and security
• Must follow all Security procedures as required
• Other duties as assigned

Safety, Security, Wellbeing and Compliance

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for

• Bachelor's degree (B.A.) from four-year college or university; or two to five years related experience and/or training; or equivalent combination of education and experience
• Prior Ramp experience required
• Prior management, supervisory or lead experience in the Aviation industry preferred
• Must be 18 years of age or older
• Possess and maintain a valid US driver's license with a clean driving record
• Must pass pre-employment drug screen and all pre-employment testing
• Ability to proficiently read, write and speak English
• Able to remain calm under pressure
• Must excel in time management skills and require minimal supervision
• Able to work with a multinational work force, and to adjust to the local conditions of the station.
• Excellent knowledge of cargo/ramp GSE
• A working knowledge of the IATA Standard Ground Handling Agreement
• Aptitude to develop the supervisory team, provide succession planning, and re-engineer business processes as demanded by changes in the business
• Able to support other stations as required and ensure own station responsibilities are covered when on leave
• A proven track record in managing a business unit
• Must be comfortable frequently lifting and/or moving up to 50lbs and occasionally lift and/or move up to 70lbs.
• Must be comfortable working in all weather conditions
• Must be available and flexible to work variable shifts including weekends and holidays
• Report any significant deficiency in our products, materials and documents
• Has the duty to suggest any improvements to working practices especially those relating to safety and security
• Organizing and planning skills, with the ability and initiative to react effectively and quickly to unexpected circumstances

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Qualifications

Education

Required

High School or better.

Licenses & Certifications

Required

DRIVERS LICENSE

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.