Turn Coordinator

G2 Secure Staff; Charlotte (NC); On-site; USD 42,000 - 52,000; Full time

Job summary

Menzies Aviation in the United States is seeking a Ramp Operations Controller responsible for coordinating airline ground handling tasks and ensuring accurate documentation while monitoring ramp staff for safety and policy compliance.

You will oversee flight turnarounds, attend briefings, report irregularities, and ensure loads and load sheets align with airline requirements. This role requires strong communication and dependable shift work in a dynamic environment.

Qualifications

• Proficient computer skills including MS Office.
• Excellent communication skills with pilots and airline operations.
• Ramp operation knowledge and related licenses or qualifications.

Responsibilities

• Coordinate flight turnarounds and monitor ramp operations.
• Ensure safe and on-time aircraft handling per airline requirements.
• Attend flight briefings and debriefings; report irregularities to management.
• Maintain accurate flight files and documentation; ensure load sheets match.
• Communicate status updates to operations and management to meet SLAs.

Skills

Computer proficient

Excellent communication/interpersonal

Ramp operation knowledge

Ability to work with minimal supervis

Flexible shift assignments

Airline/GHA Weight & Balance Licenses

Education

High School or better

Job description

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

Responsible for coordinating and carrying out activities related to various Airline Ground Handling needs and maintaining accurate and complete documentation while monitoring the ramp personnel for compliance with all Menzies Aviation as well as local Customer Safety and security policies and procedures.

What you will be doing

Provide support for coordination of flight turnarounds

• Ensure all measures are taken to secure a safe, on time operations of all aircraft handling services in accordance with Menzies Aviation and Airline requirements
• Attending flight briefings and debriefings
• Reporting irregularities, incidents, discrepancies and potential complaints to Management
• Ensure that the aircraft loading is in accordance with airlines requirements
• The TRC is responsible for ensuring, as far as practicable, that all services are allocated and arrive at the aircraft on time and requesting the services in time to ensure Service Level Standards are met
• The TRC must ensure that information regarding the status of the flight or that would otherwise affect the actions of the departments, is given in a timely and pro-active manner
• Aircraft Dispatch is a process involving the planning, coordination and post departure reconciliation of a flight
• The TRC role is to organize and plan the aircraft turn around and effectively and proactively ensure that the various activities are performed in a safe and timely manner
• The TRChas toensure that the aircraft load complies with the loading instructions and that the load is reconciled exactly with the details shown on the aircraft Load sheet
• Ensure the correct completion of all documents related to the Flight File and is responsible for the accuracy and reality of records stated on the documents
• Ensures that the documents received or issued are kept securely and in accordance with MA and Airline procedures
• Ensure that the airlinesSLA’sare respected and maintained and any irregularities are reported immediately to Management
• Collaborates with the Ramp and Passenger Service departmentsin order toperform a safe, secure and on time departure
• The TRC must be aware of the latest changes / updates / memo’s/ briefings by checking the SLS Board and notice boards
• Carry out internal audit inspections via the SMART application
• Report any incident, accidents and near misses as per MA and customer procedures
• Operate equipment such as Passenger Boarding Bridges, Company vehicles, radio’s, telephones, computer equipment, and a safe and efficient manner and only once trained to do so
• Always wear PPE on the Ramp Knowledgeable of Emergency Response rescue procedures
• Ability to communicate information via ground to air radio with pilots
• Use radio contacts to maintain operational ramp control of all flights
• Monitor and communication aircraft arrivals/departures and gate changes that would affect daily operations
• Monitor flight delays and coordinate information with airline operations
• Document daily log of aircraft contacts
• When requested, provide flight crew unload/offload ramp instructions
• Follow pushbacks, departures, and flight arrival phase procedures
• Daily report preparation to ensure accuracy of information during assigned shift
• Portray and communicate Company Mission, Vision and Values to Ramp employees
• Monitor the compliance of all Menzies ramp personnel with the safety and security policies and procedures. These policies and procedures to include but are not limited to:
• All relevant/location specific customer ramp operation programs, policies and procedures
• All local airport security policies and procedures
• All local, provincial, and federal regulations, policies, and procedures
• Promptly address improper, incorrect, and/or unsafe actions & recognize correct & positivebehavior
• Identify potential hazards/risks and report them to management
• Support OJT Mentor program through regular communication with HS&E/Training Staff & Station Management
• Able to meet the Station's attendance standards. Safety, Security and Compliance All employees have a responsibility and duty while at work to:

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy..

What we are looking for:

Qualifications and Experience

• Computer proficient
• Excellent communication/interpersonal skills. Ability to communicate with pilots, airline operations, manager and Air Traffic Controller as required
• Ramp operation knowledge
• Ability to work with minimal supervision
• Ability to work flexible shift assignments
• Airline and/or GHA Weight & Balance Licenses will be advantageous

otherrequirements

• Must be a minimum of 18 years of age and legally able to work in the United States
• Computer literate, solid knowledge of MS Office as well as other related programs
• Previous airline/aviation operational knowledge is required
• Must be able to obtain and hold all required security clearances
• Must possess a valid Driver’s License
• Familiar with GOMs, Airline procedures, Airport procedures, Airport legislation
• Fully versed on SGHA concepts
• KPI/SLA driven to meet customer expectations by delivering excellence
• Must be able to pass all MA and customer training on initial and recurrent basis

Diversity

MenziesAviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact therecruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Qualifications

Education

Required

High School or better.

Experience

Required

Airport Operations, Customer Service and Ramp operations experience.

Licenses & Certifications

Required

DRIVERS LICENSE

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.