Duty Drawback Program Manager TCRS4816

Trade Compliance Recruiting Solutions; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Trade Compliance Recruiting Solutions seeks a Drawback Program Manager to oversee duty drawback claims, analyze import/export data, and prepare client submissions, while adhering to CBP and government regulations. Remote role for a Utah-based brokerage supporting nationwide clients.

The ideal candidate has 5+ years in import entry and customs brokerage, LCB, and drawback rules, with strong data analytics, Excel skills, and communication. You will mentor the team and drive SOPs and improvements.

Qualifications

• Minimum 5+ years of experience in import entry and customs brokerage processes.
• LCB certification is required or preferred.
• Deep knowledge of duty drawback regulations and claims processing.
• Strong understanding of HTS, Value, COO, FTAs, etc.
• Excellent communication and relationship-building skills.
• Experience leading and mentoring a team.
• Strong data analytics and attention to detail.
• Ability to independently prioritize workload and meet deadlines.

Responsibilities

• Supervise, review, and guide the Drawback team.
• Handle highest-complexity clients and technical scenarios.
• Ensure accuracy and regulatory compliance across outputs.
• Oversee validations, audits, and missing data reviews.
• Create and maintain drawback processes and SOPs.
• Train and develop specialists in company processes and systems.
• Build relationships with internal and external partners.
• Identify process improvements to boost team performance.
• Stay current on CBP and government regulation changes.
• Support onboarding of new clients and projects.
• Serve as a subject-matter resource for drawback fundamentals.

Skills

Team leadership

Data analytics

Import entry processes

Customs regulations

Attention to detail

Communication skills

Education

Bachelor's degree preferred

LCB certification

Tools

Excel

Job description

HIGH-LEVEL OVERVIEW

The Drawback Program Manager is responsible for overseeing the processing of duty drawback claims, analyzing import and export data, preparing and submitting claims, and providing detailed updates to clients, while adhering to complex customs and government regulations and improving overall team performance.

This position is remote for a Utah based brokerage company.

EXPECTATIONS

• Supervise, review, and guide other Drawback team members
• Handle the highest-complexity clients and technical scenarios
• Ensure accuracy and compliance across team output
• Oversee validations, audits, and missing data reviews
• Creates and maintains drawback processes and company SOPs
• Train and develop specialists in company processes and systems
• Build solid relationships with internal and external partners
• Identify process improvement methods to support team performance
• Resolve common technical and compliance challenges independently
• Stay current on CBP and government regulation changes
• Support scoping/onboarding of new clients
• Serve as a subject-matter resource for drawback fundamentals

ESSENTIALS

• 5+ years of experience with import entry and customs brokerage process
• LCB required
• In depth experience of duty drawback regulations and claims processing
• Strong understanding of HTS, Valuation, COO, FTA, etc.
• Excellent communication and relationship building skills
• Experience leading and mentoring a team
• Strong data analytics and attention to detail
• Ability to independently prioritize workload and manage deadlines
• Proficiency in Microsoft Excel and/or other data analytic tools
• Bachelor's degree preferred