Dutch-Speaking Transport Customer Service Pro

Employers from Greece; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

Two Extra Salaries Per Year

Fully Paid Relocation Package

Free Greek Lessons

Job summary

Patrique Mercier Recruitment FR in the United States is seeking a Dutch Speaking Customer Service Representative to support transportation services across rail, shipping, and related sectors. You will assist Dutch-speaking customers via phone, email, and chat, ensuring accurate information and timely responses.

The role offers relocation assistance, private health insurance, training and development, performance bonuses, and fully paid training.

Qualifications

• Fluency in Dutch and English, both written and spoken.
• Experience in customer service, preferably in transportation or logistics.
• Strong communication skills and a customer-oriented mindset.
• Ability to troubleshoot issues and provide effective solutions to customers.
• Proficiency in customer service software and Microsoft Office.

Responsibilities

• Deliver outstanding customer service to Dutch-speaking clients through phone, email, and chat, addressing inquiries related to transportation services.
• Assist customers with booking information, schedules, and general operational questions.
• Handle customer complaints and issues with professionalism, ensuring timely and effective resolution.
• Maintain a comprehensive understanding of transportation services to provide accurate information to customers.
• Document all customer interactions thoroughly for quality assurance and service improvement.
• Collaborate with internal teams to streamline processes and enhance customer experience.
• Stay updated on industry trends and company offerings to inform customers effectively.

Skills

Dutch language

English language

Customer service experience

Communication skills

Problem solving

Tools

CRM software

Microsoft Office

Job description

Patrique Mercier Recruitment FR in the United States is seeking a Dutch Speaking Customer Service Representative to support transportation services across rail, shipping, and related sectors. You will assist Dutch-speaking customers via phone, email, and chat, ensuring accurate information and timely responses.

The role offers relocation assistance, private health insurance, training and development, performance bonuses, and fully paid training.