Dutch Customer Success Specialist | Relocation & Growth

Employers from Greece; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Airport Transfer And Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Job summary

Patrique Mercier Recruitment By Nellie in the United States is seeking a Dutch Customer Success Specialist to support Dutch-speaking clients via phone, email, and chat. You will help customers achieve their desired outcomes and ensure their satisfaction.

Fluency in Dutch and English, strong communication, problem-solving, CRM experience, and meticulous attention to detail are essential. The role includes fully paid relocation, training, health insurance, and a comprehensive benefits package.

Qualifications

• Fluency in Dutch and English (written and spoken).
• Experience in customer service or customer success preferred.
• Excellent communication and customer satisfaction focus.
• Strong problem-solving and meticulous attention to detail.

Responsibilities

• Serve as the primary contact for Dutch-speaking customers, ensuring they receive exceptional support via phone, email, and chat.
• Quickly respond to customer inquiries and provide accurate information and solutions regarding products and services.
• Build strong relationships with clients to understand their needs and help them achieve desired outcomes.
• Effectively resolve customer complaints and issues to enhance their experience with the company.
• Document customer interactions and feedback in the CRM system to support improvements and follow-ups.
• Collaborate with internal teams to identify upselling opportunities and enhance customer engagement strategies.
• Keep updated on product enhancements and industry trends to offer knowledgeable guidance to clients.

Skills

Dutch language

English language

Customer service experience

Communication skills

Problem-solving

Attention to detail

Tools

CRM software

Office applications

Job description

Patrique Mercier Recruitment By Nellie in the United States is seeking a Dutch Customer Success Specialist to support Dutch-speaking clients via phone, email, and chat. You will help customers achieve their desired outcomes and ensure their satisfaction.

Fluency in Dutch and English, strong communication, problem-solving, CRM experience, and meticulous attention to detail are essential. The role includes fully paid relocation, training, health insurance, and a comprehensive benefits package.