Dutch Speaking Social Media Customer Support

Employers from Greece; United States; À distance; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year Fully Paid

Fully Paid Relocation Package ( flight

Free Greek Lessons, discounts and more

Résumé du poste

Patrique Mercier Recruitment By Nellie in the social media sector is seeking a Dutch-speaking Customer Service Representative. You will engage with Dutch-speaking users through multiple channels, resolve issues, and guide users on platform features.

Strong English and Dutch fluency, and prior CS experience are essential. Ideal candidates are detail-oriented, discreet with sensitive information, and comfortable working in a fast-paced tech environment.

Qualifications

• Fluency in Dutch and English, both written and spoken.
• Experience in customer service, preferably in the tech or social media sectors.
• Strong communication and interpersonal skills.
• Ability to handle sensitive information with professionalism and discretion.

Responsabilités

• Deliver exceptional customer service to Dutch-speaking users via email, chat, and social media platforms.
• Assist users with inquiries, account issues, and general platform functionality.
• Resolve customer complaints efficiently, ensuring user satisfaction and loyalty.
• Provide guidance on best practices and platform features to enhance user experience.
• Document all customer interactions accurately and maintain organized records for continuous improvement.
• Collaborate with internal teams to report user feedback and escalate complex issues.
• Stay informed of industry trends and changes to better assist users and provide relevant information.

Connaissances

Dutch language

English language

Customer service experience

Communication skills

Discretion & professionalism

MS Office

Outils

Customer service software

Microsoft Office

Description du poste

Patrique Mercier Recruitment By Nellie in the social media sector is seeking a Dutch-speaking Customer Service Representative. You will engage with Dutch-speaking users through multiple channels, resolve issues, and guide users on platform features.

Strong English and Dutch fluency, and prior CS experience are essential. Ideal candidates are detail-oriented, discreet with sensitive information, and comfortable working in a fast-paced tech environment.