Dutch-Speaking Public Sector Customer Service Pro

Employers from Greece; United States; Remote; USD 40,000 - 65,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year Fully Paid

Fully Paid Relocation Package

Free Greek Lessons, discounts and more

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Dutch-speaking Customer Service Representative to support clients in the government and public sector. You will handle inquiries, guide applicants through forms, and resolve issues with a courteous, compliant approach.

Fluency in Dutch and English, excellent communication, and discretion are essential. The role offers strong benefits, multiple responsibilities, and a pathway to contribute to public service initiatives.

Qualifications

• Fluency in Dutch and English, both written and spoken.
• Experience in customer service, preferably in public sector or governmental services.
• Strong communication and interpersonal skills.
• Ability to handle sensitive information with discretion and integrity.
• Proficient in customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational skills and ability to manage multiple tasks.
• Genuine interest in contributing to public service and helping citizens.

Responsibilities

• Provide high-quality customer service to Dutch-speaking clients seeking assistance in governmental and public sector services.
• Manage inquiries regarding policies, procedures, and services offered by public institutions.
• Assist clients with applications, registrations, and other administrative processes.
• Handle customer complaints and issues with professionalism, ensuring effective resolutions.
• Maintain updated knowledge of government policies and services to provide accurate information to clients.
• Document customer interactions and feedback for continuous improvement and compliance purposes.
• Collaborate with relevant departments to streamline services and enhance customer satisfaction.

Skills

Dutch language

English language

Communication skills

Interpersonal skills

Discretion and integrity

Multitasking

Microsoft Office

Customer service software

Tools

CRM software

Job description

Patrique Mercier Recruitment By Nellie is seeking a Dutch-speaking Customer Service Representative to support clients in the government and public sector. You will handle inquiries, guide applicants through forms, and resolve issues with a courteous, compliant approach.

Fluency in Dutch and English, excellent communication, and discretion are essential. The role offers strong benefits, multiple responsibilities, and a pathway to contribute to public service initiatives.