Dutch-Speaking Inbound Customer Service Agent (m/f/d) – Remote

Avedo - Eine Marke der Ströer X GmbH; United States; Remote; USD 28,000 - 55,000; Part time

Benefits offered by this job

Remote work

Job summary

Avedo GmbH is seeking Dutch-speaking customer support freelancers to be the first point of contact for questions about orders, returns, products, and the overall shopping experience. Work fully remotely on a freelance basis, with onboarding and ongoing team collaboration.

You’ll handle Dutch inbound calls and messages, document cases in the CRM, and provide shopping guidance while coordinating with your Team Lead. English skills help internal communications, and a quiet home office is expected.

Qualifications

• Native-level Dutch required.
• Experience in e-commerce, fashion, or call center is preferred.
• Good English for internal communication and training.
• Quiet, reliable remote workspace with stable internet.

Responsibilities

• Handle inbound calls and written inquiries in Dutch (email/chat).
• Manage orders, returns, and general customer questions.
• Provide product information and shopping advice.
• Document each case accurately in the CRM system.
• Collaborate closely with the team and Team Lead.

Skills

Native Dutch

English proficiency

Tools

CRM systems

Job description

Fashion meets conversation. We’re looking for Dutch-speaking talents who love helping customers and creating great shopping experiences.

What we offer

• 100% remote – work from wherever you’re most productive

• pay-per-ticket model – your earnings scale with your output

• fully remote training (5 days) before you go live

• personal onboarding and support from day one

• part of a growing international freelancer network

• long-term collaboration with real development opportunities

What you’ll do

You’re the first point of contact for Dutch-speaking customers – handling their questions around orders, returns, products, and their overall shopping experience. In detail:

• Inbound calls and written customer communication (email/chat) in Dutch

• order management, returns processing, and general customer inquiries

• providing product information and shopping advice

• accurate documentation of each case in the CRM system

• close collaboration with your team and Team Lead

What you bring

• first experience in customer service – ideally in an e-commerce, fashion, or call center environment

• native-level Dutch (written and spoken) – this is a must

• good English skills for internal communication and training

• strong communication skills and genuine enthusiasm for customer contact

• self-motivation and discipline for independent remote work

• stable internet connection and a quiet workspace

• comfortable working with CRM tools and digital systems

Key details

• Collaboration on a freelance basis (not an employment contract)

Have we piqued your interest? Then we should definitely get to know each other. With over 40 contact centers in Germany and around the world, we’re a strong partner for our customers. To make that happen, teamwork is our top priority. Together, we ensure that we’re not only successful but also create better customer experiences.

So, what are you waiting for?

All names are directed at all genders.