Dutch Customer Service at bol.com

City Job Offers; United States; À distance; USD 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Remote work

Full-time

Bonuses

Growth opportunities

Relocation package

Health insurance

Language courses

Team activities

Flight tickets

Résumé du poste

City Job Offers is hiring a Dutch-speaking customer service representative for a multinational webshop. You will assist customers across channels, handle inquiries about products, deliveries, returns, and refunds, and ensure a high-quality shopping experience.

The role offers remote work, full-time employment, and competitive bonuses. Fluent Dutch and English are required, and an international mindset will help you thrive in our multicultural team.

Qualifications

• Native Dutch speaker with fluent English (spoken and written).
• Experience in customer service and handling inquiries.
• Strong communication and interpersonal skills.
• Experience in a contact center is a plus.

Responsabilités

• Identify and resolve customers' needs across channels.
• Handle product and order queries, deliveries, returns, and refunds.
• Interact with customers via voice, email, and social media.
• Assist with orders and provide product availability information.

Connaissances

Dutch language

English fluency

Customer service

Communication skills

International mindset

Contact center experience

Description du poste

DESCRIPTION

We are looking for Dutch speakers to provide high-quality customer service for a webshop! If you are excited to assist and support people, don't miss this chance to be part of a multicultural team.

About the Company

This e-commerce from the Netherlands offers general merchandising products in categories such as music, film, electronics, toys, jewelry, watches, baby products, gardening, and DIY. The store serves over 11 million active customers in the Netherlands and Belgium and offers over 23 million items.

Your responsibilities

• Identify and resolve customers' needs.
• Solve customer queries and concerns regarding the company’s products as well as deliveries, returns, and refunds.
• Use a multichannel approach to speak with customers (voice, email, social media).
• Handle calls from customers who have ordered or bought product/s.
• Offer support on queries regarding product availability.
• Assist with clicks and collecting orders.

REQUIREMENTS

The Profile

• Your first language is Dutch, and you are fluent in English (spoken and written).
• You enjoy working with customers, and you have excellent communication skills.
• You have an international mindset.
• Experience in a contact center role is a plus.

OFFER

Benefits

• Remote work
• Full-time position.
• Competitive salary and performance bonuses
• Extra incentives.
• Real growth opportunities to progress in your career.
• Receive a bonus for referring your friends.
• Team building and outdoor activities organized by the employee
• Affordable lunch at office canteen
• Free language courses
• Health insurance from day 1
• Full relocation package:
• Accommodation
• Flight ticket
• Airport transfer when you arrive
• Once per year you will get a flight ticket to visit your home country