Dutch Speaking Customer Service Advisor

French Selection UK; Kettering (OH); On-site; USD 38,000 - 46,000; Full time

Job summary

French Selection UK in Kettering is seeking a Dutch Speaking Customer Service Advisor to support an international client base.

You will handle enquiries by phone and email, process orders and invoices, coordinate deliveries, and maintain accurate accounts while building strong relationships with customers and franchisees.

Fluency in Dutch, good communication, and MS Office skills are essential; experience in admin or customer service is preferred.

Qualifications

• Fluent in Dutch (written and spoken)
• Experience in a customer service or an administration role
• Excellent communication skills with the ability to build good relationships
• Organised, confident with the ability to prioritise
• Confident in using Microsoft Office

Responsibilities

• Manage customer enquiries via phone and email providing a professional and helpful service.
• Process customer orders, credits and invoices accurately.
• Coordinate deliveries and liaise with relevant teams to ensure orders and services are completed on time.
• Manage customer accounts and outstanding payments.
• Resolve customer issues and queries, escalating to the appropriate departments when required.
• Build relationships with customers, franchisees, suppliers and internal teams to ensure effective communication and smooth processes
• Identify opportunities for continuous improvement while maintaining high standards of accuracy, quality and customer service

Skills

Dutch speaking

Customer service

Administration

Communication

Organisational skills

MS Office

Job description

A leading global organisation specialising in the manufacture and supply of high-quality specialist products and technical solutions to professional and industrial customers worldwide

Responsibilities

Dutch Speaking Customer Service Advisor

Location: Kettering

Salary: up to £31,000 per annum plus benefits

Ref: 4335DC

Main duties:

• Be responsible for managing customer enquiries ensuring a high level of service across an international customer base.

The role:

• Manage customer enquiries via phone and email providing a professional and helpful service.
• Process customer orders, credits and invoices accurately
• Coordinate deliveries and liaise with relevant teams to ensure orders and services are completed on time.
• Manage customer accounts and outstanding payments
• Resolve customer issues and queries, escalating to the appropriate departments when required.
• Build strong relationships with customers, franchisees, suppliers and internal teams to ensure effective communication and smooth processes
• Identify opportunities for continuous improvement while maintaining high standards of accuracy, quality and customer service

Candidate's Profile

• Fluent in Dutch ( written and spoken ) essential
• Experience in a customer service or an administration role
• Excellent communication s skills with the ability to build good relationships
• Organised, confident with the ability to prioritise
• Confident in using Microsoft Office