Customer Service Assistant

Jobsultant Solutions; Tucson (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

A customer service company in Tucson is seeking a Customer Service Assistant. The role involves delivering exceptional service, processing orders, and responding to customer inquiries efficiently. Candidates must be fluent in French or English, with at least one year of experience in customer service. This full-time position is focused on creating a world-class customer experience and requires strong organizational skills and attention to detail.

Qualifications

• Fluent in French or English is required; Dutch is a plus.
• Strong desire to provide first-class customer service.
• Must have at least 1 year of customer service experience.

Responsibilities

• Process orders and prepare correspondence.
• Respond to customer queries in a courteous manner.
• Ensure efficient customer contact and detailed follow-up.

Skills

Fluent in French or English

Customer service orientation

Attention to detail

Professional communication skills

Adaptable computer skills

Mathematical skills

Organizational skills

Creative problem solving

1+ years in customer service

Job description

About the job Customer Service Assistant

As a CSR you will work in the Commercial Customer Service sector supporting different businesses. You will ensure that all customer contacts are dealt with efficiently and courteously. This will include processing orders, preparing correspondence and responding to customer requested queries, sales, marketing and the customer service management team.

As our representative, you will strive to deliver a world‑class customer experience with a strong focus on first contact resolution. You will exhibit a professional attitude while interacting, multiple times a day, with key customers. You will be responsible for customer service through detailed follow up from order processing to product delivery with a focus on continuous improvement. Please note that this is a full‑time position.

Requirements

• Ability to speak and write fluently in French or English is required. Ability to speak Dutch is an advantage.
• Desire to provide first class customer service.
• Strong attention to detail
• Clear, professional and concise communication skills; written and verbal.
• Must have adaptable computer skills
• Basic mathematical skills
• Excellent organizational and time management skills
• Ability to think outside the box
• At least 1 year of customer service experience - in a sales or service environment.