Dutch Speaking - Content Moderation/Customer Service Agent in Malta

Next Job Abroad; Belgique; On-site; USD 27,030 - 33,036; Full time

Benefits offered by this job

Career growth opportunities

Competitive performance bonuses

Health care benefits

Fully paid training

Relocation package

Job summary

Next Job Abroad is seeking a Dutch speaking Content Moderation/Customer Service Agent to work in Malta. In this dual role, you'll engage with Dutch-speaking clients, moderating content and providing excellent customer support.

Your attention to detail alongside strong communication skills will enhance user experiences. The position offers opportunities for career growth, competitive bonuses, and will require relocation to the stunning island of Malta.

Qualifications

• Fluent in Dutch and strong English skills; other languages are a plus.
• Experience in customer service or content moderation preferred.
• Strong communication and interpersonal skills required.

Responsibilities

• Review and moderate user content following community guidelines.
• Provide customer support to Dutch-speaking audience via chat, email, phone.
• Address and resolve customer inquiries effectively.
• Keep accurate records of moderation activities and customer interactions.

Skills

Fluency in Dutch

Strong proficiency in English

Attention to detail

Analytical skills

Outstanding communication

Interpersonal skills

Multitasking

Tools

CRM tools

Content moderation software

Job description

Next Job Abroad is excited to announce an opening for a Dutch speaking Content Moderation/Customer Service Agent stationed in the beautiful island of Malta! This role is an excellent opportunity for bilingual professionals looking to immerse themselves in a vibrant work environment while ensuring a positive online experience for users. You will be both a content moderator and a customer service representative, engaging with our Dutch-speaking clientele.

In this dual role, you will review, assess, and manage user-generated content to maintain community standards while providing exceptional support to our customers. Your attention to detail and passion for customer satisfaction will play a vital role in shaping user experiences. If you're ready for an exciting new challenge, we can't wait to hear from you!

Responsibilities

• Review and moderate user content, ensuring compliance with community guidelines
• Provide outstanding customer support through chat, email, and phone to our Dutch-speaking audience
• Effectively address and resolve customer inquiries and issues
• Work collaboratively with team members to enhance the customer experience
• Keep accurate records of moderation activities and customer interactions
• Provide feedback on process improvements for content moderation
• Stay informed about community guidelines and best practices in content moderation

Requirements

• Fluency in Dutch and strong proficiency in English; additional languages are advantageous
• Previous experience in customer service or content moderation is a plus
• Excellent attention to detail and strong analytical skills
• Outstanding communication and interpersonal skills
• Able to multitask effectively in a dynamic working environment
• Familiarity with CRM tools and content moderation software is beneficial
• Willingness to relocate to Malta and embrace new experiences
• An interest in content moderation and online safety is a strong advantage

Benefits

• Career growth opportunities in a renowned iGaming company
• International & diverse work environment
• Competitive performance bonuses
• Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes
• Yearly salary €26.000 excluding bonuses.
• Health care benefits and numerous other discounts
• Fully paid training by certified instructors
• State of the art premises, providing a great working environment with relaxing break areas
• Special events as well as community & social responsibility initiatives
• Work for a Great Place to Work-Certified Company
• Relocation package (reviewed case by case)
• This is more than just a job, it's an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!