Dutch-Speaking Customer Support Specialist

Next Job Abroad; Netherlands (MO); Remote; USD 26,983 - 32,979; Full time

Benefits offered by this job

Competitive performance bonuses

Health care benefits

Fully paid training

Relocation package

Job summary

A leading iGaming company is seeking a Dutch Speaking Customer Support Agent to provide exceptional service to customers in Malta. This role involves assisting clients through chat, email, and phone while ensuring their satisfaction with gaming products. Candidates must be fluent in Dutch and have strong communication skills. The position offers an attractive benefits package, including a relocation package, career growth opportunities, and a chance to experience a vibrant Mediterranean lifestyle.

Qualifications

• Fluency in Dutch and good command of English; other languages are a plus.
• Experience in customer support is preferred.
• Strong communication and interpersonal skills are essential.
• Ability to handle multiple tasks efficiently in a fast-paced environment.
• Familiarity with CRM tools is advantageous.
• Willingness to relocate to Malta.

Responsibilities

• Provide exceptional customer support via chat, email, and phone.
• Promptly address and resolve customer inquiries.
• Guide customers through gaming services.
• Collaborate with the team to deliver high-quality service.
• Maintain records of customer interactions.
• Collect and relay customer feedback for service improvement.

Skills

Fluency in Dutch

Good command of English

Strong communication skills

Interpersonal skills

Ability to multitask

Customer satisfaction focus

Tools

CRM tools

Job description

Step into the exciting world of iGaming with Next Job Abroad as a Dutch Speaking Customer Support Agent in picturesque Malta! This is a fantastic opportunity to utilize your language skills and customer service expertise while enjoying a vibrant lifestyle on the stunning Mediterranean island. In this role, you'll be crucial in providing support to our Dutch-speaking clientele, ensuring they have a fantastic experience with our gaming offerings.

Your main responsibilities will include addressing customer inquiries, resolving issues, and guiding players through our various gaming products. If you are enthusiastic, engaging, and dedicated to delivering outstanding customer service, we would love to hear from you. Additionally, we offer a relocation package to assist you in making Malta your new home!

Responsibilities

• Provide exceptional customer support via chat, email, and phone to Dutch-speaking clients
• Promptly address and resolve customer questions and concerns
• Guide customers through our gaming services to enhance their experience
• Collaborate with your team to ensure the delivery of high-quality service
• Maintain accurate records of customer interactions in our CRM system
• Collect and relay customer feedback to assist in continuous service improvement
• Participate in ongoing training to expand your knowledge of products and enhance service skills
  
  

Requirements

• Fluency in Dutch and a good command of English; knowledge of other languages is advantageous
• Experience in customer support or a similar role is preferred
• Strong communication and interpersonal skills, with a focus on customer satisfaction
• Ability to handle multiple tasks and work efficiently in a fast-paced environment
• Familiarity with CRM tools and customer service platforms is a plus
• Willingness to relocate to Malta and engage with a new culture
• A passion for gaming and understanding of the iGaming industry is highly valued
  
  

Benefits

• Career growth opportunities in a renowned iGaming company
• International & diverse work environment
• Competitive performance bonuses
• Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes
• Yearly salary €26.000 excluding bonuses.
• Health care benefits and numerous other discounts
• Fully paid training by certified instructors
• State of the art premises, providing a great working environment with relaxing break areas
• Special events as well as community & social responsibility initiatives
• Work for a Great Place to Work-Certified Company
• Relocation package (reviewed case by case)
• This is more than just a job, it's an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!