Danish Speaking - Customer Support Agent iGaming in Malta - Relocation Incl.

Next Job Abroad; Town of Norway (WI); Hybrid; USD 27,030 - 33,036; Full time

Benefits offered by this job

Career growth opportunities

Competitive performance bonuses

Health care benefits

Relocation package

Fully paid training

Job summary

Next Job Abroad is seeking a Danish Speaking Customer Support Agent to join their team in the iGaming industry based in Malta. This role involves providing high-quality customer support to Danish-speaking clients while enjoying the beauty and culture of the Mediterranean.

The ideal candidate will possess fluency in Danish and English, with prior customer support experience and a passion for gaming. Benefits include a comprehensive relocation package, competitive salary, and opportunities for career growth in a diverse work environment.

Qualifications

• Fluency in Danish and proficient in English; additional languages are an asset.
• Previous experience in customer support or similar roles is preferred.
• Strong communication and interpersonal skills with a commitment to customer satisfaction.

Responsibilities

• Provide high-quality customer support via chat, email, and phone to Danish-speaking clients.
• Quickly and effectively address and resolve customer queries and concerns.
• Guide customers through our gaming services to enhance their overall experience.

Skills

Fluency in Danish

Proficiency in English

Strong communication skills

Customer satisfaction commitment

Tools

CRM tools

Job description

Start your new adventure with Next Job Abroad as a Danish Speaking Customer Support Agent in the vibrant iGaming industry based in Malta! This is an exciting opportunity to use your language skills in a dynamic environment while experiencing the beauty and culture of the Mediterranean. In this role, you will provide outstanding support to our Danish-speaking customers, ensuring they have a fun and engaging gaming experience.

As part of our customer support team, you will respond to inquiries, resolve issues, and offer detailed guidance regarding our gaming products.

To assist you in starting this new chapter, we also provide a comprehensive relocation package!

Responsibilities

• Provide high-quality customer support via chat, email, and phone to Danish-speaking clients
• Quickly and effectively address and resolve customer queries and concerns
• Guide customers through our gaming services to enhance their overall experience
• Collaborate with your team to maintain exceptional service levels
• Record and track customer interactions accurately in our CRM system
• Gather customer feedback and provide insights to support service improvements
• Participate in training initiatives to enhance your skills and product knowledge

Requirements

• Fluency in Danish and proficient in English; additional languages are an asset
• Previous experience in customer support or similar roles is preferred
• Strong communication and interpersonal skills with a commitment to customer satisfaction
• Able to manage multiple tasks and maintain composure in a busy environment
• Experience with CRM tools and customer service platforms is a plus
• Willingness to relocate to Malta and immerse yourself in a new culture
• A true passion for gaming and knowledge of the iGaming industry are highly valued

Benefits

• Career growth opportunities in a renowned iGaming company
• International & diverse work environment
• Competitive performance bonuses
• Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes
• Hybrid working setup
• Yearly salary €26.000 excluding bonuses.
• Health care benefits and numerous other discounts
• Fully paid training by certified instructors
• State of the art premises, providing a great working environment with relaxing break areas
• Special events as well as community & social responsibility initiatives
• Work for a Great Place to Work-Certified Company
• Relocation package (reviewed case by case)
• This is more than just a job, it's an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!