Dutch Gaming Agent - Part Time - Work From Home
Kulture Talent
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Job summary
Kulture Talent is seeking a part-time Dutch/English Gaming Support Agent to assist players with account, gameplay and technical issues for a dedicated game studio. You will work with a Team Lead and Operations Manager and complete training modules to grow your skills and stay updated on new and past projects.
Applicants should be fluent in Dutch and English, have gaming knowledge, and a quiet workspace. Prior customer service is a plus, and experience with gaming hardware is helpful.
Qualifications
- Dutch native/fluency required.
- English fluency required.
- Strong gaming knowledge or avid gamer familiarity.
- Experience in customer service is a plus.
Responsibilities
- Handle customer support issues for a specific game studio.
- Assist players with account, gameplay and technical problems.
- Collaborate with Team Lead and Operations Manager and participate in training modules.
Skills
Job description
As a Gaming Support Agent, your job will be to handle customer support issues for a specific assigned game studio. You will be helping players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love.
- Native/Fluent Dutch speaker
- English speaking fluent level
- Knowledge about gaming or anything related to video games
- Owning a Nintendo Switch, PS4, PS5, Xbox One, Xbox One Series X or a modern gaming PC/laptop
- Being a fast learner, take initiative and excel at troubleshooting
- Having a dedicated quiet workspace located within your residence
- Experience in a Customer service environment is a plus
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