Bilingual German-English Gaming Support... - 5CA

Infostud Group; United States; Remote; USD 38,000 - 60,000; Full time

Benefits offered by this job

Remote work

International company

Diversity & inclusion

Training programs

Community groups

Job summary

5CA is a remote-first CX company delivering support to gamers worldwide. We seek a Gaming Support Agent fluent in German and English, with deep gaming knowledge, to resolve account, technical, and gameplay issues. You’ll work under a Team Lead and Operations Manager, while completing ongoing training to sharpen your skills.

The role is fully remote with a diverse, international team across 80+ countries. A passion for games and strong problem-solving are key assets for success.

Qualifications

• German language proficiency at high level (C1).
• English language proficiency at intermediate to mid-high level (B2).
• In-depth knowledge of video games and gaming culture.
• Strong troubleshooting and problem-solving abilities.
• Proactive learner with initiative and quick adaption to new tasks.

Responsibilities

• Handle customer support issues for a game studio.
• Assist players with account, technical, purchase and gameplay queries.
• Collaborate with Team Lead and Operations Manager.
• Complete assisted training modules to grow skills.
• Stay updated on client projects, updates and branding.

Skills

German (C1)

English (B2)

Gaming knowledge

Troubleshooting

Fast learner

Job description

As a Gaming Support Agent at 5CA, you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love.

About You

• You speak German at an advanced level (C1 minimum) and English at an intermediate level (B2 minimum).
• You are located in Bosnia and Herzegovina, Serbia or Turkey.
• You have in-depth gaming knowledge and love anything related to video games.
• You own a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch or a modern gaming PC/laptop.
• You are a fast learner, take initiative and excel at troubleshooting.
• You have a dedicated quiet workspace located within your residence.
• (Optional) Experience in a Customer service environment is a plus.

Technical Requirements

• A minimum internet speed of 15 Mb/s download and 15 Mb/s upload with Latency < 120 ms, internationally.
• A minimum of 8 GB RAM.
• Windows 11 (All editions except Windows S Mode), or macOS 13.0 or newer.
• A processor with a CPU Mark of at least 9220, like Intel i5-8400, or stronger (Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above).
• A GPU with a G3D Rating of 4806, like GTX 760, or stronger.
• A smartphone usable for two-factor authentication that runs at least:
  • Android 10.0 or newer.
  • Apple iOS 16.0 or newer.

What We Offer

• The flexibility to work 100% remotely with no wasted commute time and travel costs.
• A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients.
• A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness.
• Innovative digital tools and comprehensive training, with access to our library of online training courses.
• Various learning and career development initiatives throughout the year.
• Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, to name a few.

About 5CA

We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience. Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do.