Dutch Customer Support Specialist for PayPal Project

Employers from Greece; United States; Remote; USD 17,000 - 21,000; Full time

Benefits offered by this job

Relocation support Greece

Remote work Greece

Performance bonus

Training & development

Inclusive environment

Job summary

speakit, on behalf of our client, a global leader in outsourced customer experience management, is seeking a Dutch-speaking Customer Support Specialist to join the PayPal project. You will be the first point of contact for Dutch-speaking customers across phone, email, chat, and social media, ensuring a smooth and secure customer journey.

You will resolve inquiries, provide accurate information about accounts and payments, handle confidential data, and collaborate with teams to continuously

Qualifications

• Native-level or fluent Dutch, with strong English communication skills.
• Excellent verbal and written communication abilities with proper grammar.
• Customer-focused mindset with empathy and professionalism.
• Ability to multitask and adapt to new software quickly.
• Experience in customer service, call centers or financial sector is desirable.
• Availability to work flexible shifts.

Responsibilities

• Communicate with customers across multiple channels (phone, email, chat) before, during, and after transactions.
• Provide accurate information and solutions regarding accounts, payments and related services.
• Build rapport with customers and resolve issues promptly.
• Update customer data in the system and handle confidential information.
• Multitask across systems and adapt to new tools as needed.
• Handle customer complaints with empathy and elevate cases when appropriate.
• Contribute to continuous improvement by identifying common issues and suggesting enhancements.

Skills

Dutch fluency

English communication

Customer service

Multitasking

Empathy

Attention to detail

Tools

CRM systems

Job description

at speakit

On behalf of our client, a global leader in outsourced customer experience management, we are looking for a Dutch-speaking Customer Support Specialist to join the PayPal project. In this role, you will be the first point of contact for Dutch-speaking customers, assisting them via phone, email, chat, and social media. You will play a key role in ensuring a smooth and secure customer journey by resolving inquiries effectively and delivering service that reflects PayPal's trusted brand.

Key Responsibilities

• Communicate with customers across multiple channels (phone, email, chat) before, during, and after their transactions
• Provide accurate information and solutions regarding accounts, payments and related services
• Build rapport with customers, actively listen to their concerns and act promptly to resolve issues
• Accurately update customer data in the system while handling confidential information responsibly
• Multitask across systems and adapt to new tools and technologies as needed
• Handle customer complaints with empathy and elevate cases when appropriate

Contribute to continuous improvement by identifying common issues and suggesting process enhancements

Requirements

• Native-level or fluent Dutch, with strong English communication skills
• Excellent verbal communication skills, with the ability to actively listen and clearly articulate solutions
• Strong written communication skills with proper grammar and attention to detail
• Ability to multitask, manage multiple systems and screens, and adapt to new software quickly
• Customer-focused mindset with empathy, patience and professionalism
• Previous experience in customer service, a call center, or the financial sector is highly desirable
• Availability to work flexible shifts

Benefits

• 1,500 euros gross per month & 14 salaries per year.
• Monthly performance bonus.
• Relocation support for candidates moving to Greece.
• Work remotely all over Greece.
• Ongoing training and development opportunities.
• A diverse and inclusive work environment supporting one of the world's most recognized fintech brands.