Dutch Customer Success Specialist

Employers from Greece; United States; Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

14 salaries yearly

Performance bonuses

Relocation support

Training certificates

Remote Greece work

Multicultural team

Greek language courses

Career growth programs

Job summary

speakit is hiring a Customer Success Advisor to support Dutch-speaking customers with technical guidance and after-sales care. You will help clients troubleshoot, navigate software, and manage accounts, ensuring satisfaction long after purchase.

The role emphasizes a strong customer journey and collaboration with technical teams to resolve issues efficiently, with flexible shifts and opportunities for growth. Remote work from Greece is supported.

Qualifications

• Native Dutch speaker with fluent English (B2+).
• Experience in customer or tech support is preferred.
• Strong problem-solving and multitasking abilities.

Responsibilities

• Provide top-level after-sales support to Dutch-speaking customers via phone, chat and email.
• Assist with troubleshooting, software navigation, and security settings.
• Handle Apple ID, password recovery, and account management requests.
• Advise customers on optimizing their devices and services.
• Ensure a high-quality customer journey by resolving issues efficiently.
• Collaborate with technical teams to ensure timely case resolutions.

Skills

Dutch language

English proficiency

Customer support

Problem solving

Time management

Flexibility

Job description

at speakit

Are you a Dutch speaker with a passion for technology and customer care? Become a Customer Success Advisor for one of the world’s most innovative tech companies!

This role focuses on after-sales support and customer experience. You’ll help clients solve technical issues, guide them through their digital journey, and ensure their satisfaction long after purchase.

Key Responsibilities

• Provide top-level after-sales support to Dutch-speaking customers via phone, chat, and email.
• Assist with troubleshooting, software navigation, and security settings.
• Handle Apple ID, password recovery, and account management requests.
• Advise customers on optimizing their devices and services.
• Ensure a high-quality customer journey by resolving issues efficiently.
• Collaborate with technical teams when needed to ensure case resolution.

Requirements

• Native or near-native Dutch speaker with fluent English (B2+).
• Customer support or tech support experience is preferred.
• Strong problem-solving skills and a genuine interest in technology.
• Ability to multitask and manage time effectively.
• Flexible with schedules (shifts may include evenings/weekends).

Benefits

• Competitive salary package (14 salaries/year).
• Performance-based bonuses & relocation support if moving to Greece.
• Ongoing training and certification opportunities.
• Remote work from anywhere in Greece with provided equipment.
• Multicultural team & international career exposure.
• Free Greek language classes and career growth programs.