Dutch Customer Support Agent - Turkey based (FULL REMOTE)

Cross Border Talents; United States; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Meal vouchers

Competitive salary

Job summary

Cross Border Talents is recruiting Dutch Customer Support Agents to work in Turkey. Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.

Your Role as a Customer Support Agent: Answer to inbound calls and customer inquiries; Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner; To

Qualifications

• Fluency in Dutch C1/C2 Level or Native.
• Good knowledge of English (B2 level).
• Availability to work in rotating shifts.
• Good computer skills.
• Any kind of previous experience or contact with clients.
• Excellent communication skills.
• Good listening and empathy skills.
• Good time management skills.
• Team spirit and flexibility.

Responsibilities

• Answer inbound calls and customer inquiries.
• Provide support and direction to customers and resolve customer service issues in a timely and empathetic manner.
• Maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
• Troubleshoot through the use of open questions, support documents and system training.
• Offer recommendations to common problems or frequently asked questions.

Skills

Dutch language

English

Customer service

Empathy

Time management

Teamwork

Rotating shifts

Job description

Cross Border Talents is recruiting Dutch Customer Support Agents to work in Turkey

Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.

Your Role as a Customer Support Agent:

• Answer to inbound calls and customer inquiries;
• Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner;
• To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
• To troubleshoot through the use of open questions, support documents and system training.
• To be able to offer recommendations to common problems or frequently asked questions

Requirements

• Fluency in Dutch C1/C2 Level or Native;
• Good knowledge of English (B2 level);
• Availability to work in rotating shifts
• Good computer skills;
• Any kind of previous experience or contact with clients
• Excellent communication skills;
• Good listening and empathy skills;
• Good time management skills;
• Team spirit and flexibility.

Benefits

• Competitive salary;
• Meal vouchers;