Dutch Customer Support Agent - Turkey based (FULL REMOTE)

Cross Border Talents; Turkey (NC); Hybrid; USD 7,500 - 12,000; Full time

Benefits offered by this job

Competitive salary

Meal vouchers

Job summary

A leading recruitment agency is seeking Dutch Customer Support Agents to provide outstanding service while working with prestigious brands. Responsibilities include answering customer inquiries, resolving issues, and maintaining service data. Ideal candidates will be fluent in Dutch, possess good English skills, and demonstrate strong communication and empathy. The role offers a competitive salary and meal vouchers, with rotating shifts required.

Qualifications

• Fluent in Dutch and good English skills.
• Ability to work in rotating shifts.
• Experience with client contact preferred.
• Good computer skills
• Any kind of previous experience or contact with clients
• Excellent communication skills
• Good listening and empathy skills
• Good time management skills
• Team spirit and flexibility

Responsibilities

• Support incoming calls and customer inquiries.
• Resolve customer service issues promptly and empathetically.
• Maintain accurate data in service databases.
• Offer recommendations for common issues.
• Offer recommendations to common problems or frequently asked questions

Skills

Fluency in Dutch C1/C2 Level or Native

Good knowledge of English (B2 level)

Excellent communication skills

Good listening and empathy skills

Good computer skills

Good time management skills

Team spirit and flexibility

Time management

Team spirit & flexibility

Job description

Cross Border Talents is recruiting Dutch Customer Support Agents to work in Turkey

Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.

Your Role as a Customer Support Agent:

• Answer to inbound calls and customer inquiries;
• Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner;
• To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
• To troubleshoot through the use of open questions, support documents and system training.
• To be able to offer recommendations to common problems or frequently asked questions

Qualifications:

• Fluency in Dutch C1/C2 Level or Native;
• Good knowledge of English (B2 level);
• Availability to work in rotating shifts
• Good computer skills;
• Any kind of previous experience or contact with clients
• Excellent communication skills;
• Good listening and empathy skills;
• Good time management skills;
• Team spirit and flexibility.

Benefits:

• Competitive salary;
• Meal vouchers;