German Customer Support Agent - Turkey based (FULL REMOTE)

Cross Border Talents; Turkey (NC); Remote; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Meal vouchers

Job summary

A recruitment agency is seeking Dutch Customer Support Agents to work in Turkey. Your role includes answering customer inquiries and providing best quality service. Candidates must be fluent in German and possess good communication skills. The job offers competitive salary and meal vouchers, with availability for rotating shifts.

Qualifications

• Fluency in German C1/C2 Level or Native.
• Good knowledge of English (B2 level).
• Availability to work in rotating shifts.
• Any kind of previous experience or contact with clients.

Responsibilities

• Answer to inbound calls and customer inquiries.
• Provide support and direction to customers.
• Maintain accurate data input of consumer inquiries.
• Troubleshoot using open questions and support documents.
• Offer recommendations to common problems.

Skills

Fluency in German C1/C2 Level or Native

Good knowledge of English (B2 level)

Good computer skills

Excellent communication skills

Good listening and empathy skills

Good time management skills

Team spirit and flexibility

Job description

Cross Border Talents is recruiting Dutch Customer Support Agents to work in Turkey

Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.

Your Role as a Customer Support Agent:

• Answer to inbound calls and customer inquiries;
• Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner;
• To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
• To troubleshoot through the use of open questions, support documents and system training.
• To be able to offer recommendations to common problems or frequently asked questions

• Fluency in German C1/C2 Level or Native;
• Good knowledge of English (B2 level);
• Availability to work in rotating shifts
• Good computer skills;
• Any kind of previous experience or contact with clients
• Excellent communication skills;
• Good listening and empathy skills;
• Good time management skills;
• Team spirit and flexibility.

• Competitive salary;
• Meal vouchers;