Durable Medical Equipment Technician

Atrium Health; Winston-Salem (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Atrium Health is seeking a DME/Orthotics Support Technician to fit and educate patients on orthopedic devices, ensuring proper sizing and usage. You will apply and remove casts and splints per provider orders, maintain supplies, and support compliant billing processes.

Proficiency with Epic and MotionMD, strong communication, and ability to collaborate with clinical teams are essential. Some travel between locations may be required.

Qualifications

• High school diploma or GED required.
• Previous medical experience in cast/splint application and removal preferred.

Responsibilities

• Fit and educate patients on orthopedic devices and DME per provider orders, ensuring proper sizing, comfort, and understanding of usage, care, and expected outcomes.
• Apply and remove casts and splints as directed by providers, while maintaining cast room readiness and ensuring adequate inventory of supplies.
• Leverage Epic and MotionMD to manage daily operations, verify benefits, initiate pre-authorizations, and collect patient financial responsibilities.
• Document all services and measurements, including payer-required forms (e.g., ABNs, FRNs), to ensure compliance with billing and insurance regulations.
• Support inventory management and audit activities in collaboration with the DME Coordinator, and promptly report equipment issues or shortages to leadership.
• Build and maintain collaborative relationships with patients, providers, clinical staff, vendors, and suppliers to ensure seamless and high-quality care delivery.

Skills

Orthopedic bracing

DME billing

Safety standards

Fitting devices

Epic

Third-party software

Communication

Documentation

Travel

Education

High school diploma or GED

Tools

Epic

MotionMD

Job description

• Previous medical experience in cast and splint application and removal preferred.

What You'll Need

• High school diploma or GED equivalent.
• Previous medical experience in cast and splint application and removal preferred.

What You'll Do

• Fit and educate patients on orthopedic devices and DME per provider orders, ensuring proper sizing, comfort, and understanding of usage, care, and expected outcomes.
• Apply and remove casts and splints as directed by providers, while maintaining cast room readiness and ensuring adequate inventory of supplies.
• Leverage Epic and third-party DME software (e.g., MotionMD) to manage daily operations, verify benefits, initiate pre-authorizations, and collect patient financial responsibilities.
• Document all services and measurements, including payer-required forms (e.g., ABNs, FRNs), to ensure compliance with billing and insurance regulations.
• Support inventory management and audit activities in collaboration with the DME Coordinator, and promptly report equipment issues or shortages to leadership.
• Build and maintain collaborative relationships with patients, providers, clinical staff, vendors, and suppliers to ensure seamless and high-quality care delivery.
• Ensure timely and accurate documentation in alignment with clinical, operational, and regulatory standards.
• Perform additional duties as assigned to support the efficient operation of orthopedic and DME services, adapting to evolving patient and departmental needs.
• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards.

Skills/Qualifications

• The role requires knowledge of orthopedic bracing, DME billing, and safety standards, along with proficiency in fitting devices and using Epic and third-party software. Strong communication skills and the ability to follow standardized practices and maintain accurate documentation are essential. Physical capability to perform hands‑on tasks and travel between locations is expected. Collaboration with clinical teams, providers, and vendors is key to delivering seamless care.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.