Durable Medical Equipment Technician

Advocate Health; High Point (NC); On-site; USD 42,000 - 66,000; Full time

Job summary

Advocate Health seeks an Orthotics/DME Technician to fit and educate patients on orthopedic devices, ensuring proper sizing, comfort, and outcomes. You will support daily cast and splint management in a clinical setting.

Responsibilities include applying/removing casts, using Epic and MotionMD for benefits verification and billing, documenting services, managing inventory, and collaborating with clinical staff to deliver high-quality care.

Qualifications

• Knowledge of orthopedic bracing and DME billing, with safety standards.
• Proficiency in fitting devices and using Epic and third-party software.
• Strong communication skills and accurate documentation are essential.
• Ability to travel between locations and collaborate with clinical teams.

Responsibilities

• Fit and educate patients on orthopedic devices and DME per provider orders.
• Apply and remove casts and splints while maintaining room readiness and inventory.
• Utilize Epic and MotionMD to verify benefits, pre-authorizations, and collect patient payments.
• Document all services and payer-required forms to ensure compliant billing.
• Support inventory management and report equipment issues to leadership.
• Build strong relationships with patients, providers, staff, vendors and suppliers.
• Ensure timely and accurate documentation in line with standards.
• Perform additional duties to support efficient orthopedic and DME services.
• Demonstrate age-appropriate care and developmental considerations per department standards.

Skills

Orthopedic device fitting

DME billing

Epic software proficiency

Communication skills

Travel between locations

Accurate documentation

Education

High school diploma or GED

Tools

MotionMD

Epic EMR

Job description

What You'll Need:

• High school diploma or GED equivalent.
• Previous medical experience in cast and splint application and removal preferred.

What You'll Do:

• Fit and educate patients on orthopedic devices and DME per provider orders, ensuring proper sizing, comfort, and understanding of usage, care, and expected outcomes.
• Apply and remove casts and splints as directed by providers, while maintaining cast room readiness and ensuring adequate inventory of supplies.
• Leverage Epic and third-party DME software (e.g., MotionMD) to manage daily operations, verify benefits, initiate pre-authorizations, and collect patient financial responsibilities.
• Document all services and measurements, including payer-required forms (e.g., ABNs, FRNs), to ensure compliance with billing and insurance regulations.
• Support inventory management and audit activities in collaboration with the DME Coordinator, and promptly report equipment issues or shortages to leadership.
• Build and maintain collaborative relationships with patients, providers, clinical staff, vendors, and suppliers to ensure seamless and high-quality care delivery.
• Ensure timely and accurate documentation in alignment with clinical, operational, and regulatory standards.
• Perform additional duties as assigned to support the efficient operation of orthopedic and DME services, adapting to evolving patient and departmental needs.
• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards.

Skills/Qualifications:

• The role requires knowledge of orthopedic bracing, DME billing, and safety standards, along with proficiency in fitting devices and using Epic and third-party software. Strong communication skills and the ability to follow standardized practices and maintain accurate documentation are essential. Physical capability to perform hands‑on tasks and travel between locations is expected. Collaboration with clinical teams, providers, and vendors is key to delivering seamless care.