Durable Medical Equipment Technician

Advocate Health; Winston-Salem (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Advocate Health is seeking an orthopedic DME technician to fit and educate patients on braces, casts, and related devices. You will apply and remove casts, manage daily operations using Epic and MotionMD, and ensure accurate billing documentation.

Responsibilities include inventory support, coordinating with clinical teams, and maintaining age-appropriate patient care across departments. The role requires strong communication and meticulous record-keeping in a hospital setting.

Qualifications

• High school diploma or GED required.
• Previous medical experience with cast and splint application preferred.
• Knowledge of orthopedic bracing, DME billing, and safety standards.

Responsibilities

• Fit and educate patients on orthopedic devices per provider orders.
• Apply and remove casts and splints as directed.
• Use Epic and MotionMD to verify benefits, initiate pre-authorizations, and collect patient financial responsibilities.
• Document services and payer forms to ensure billing compliance.
• Assist inventory management with the DME Coordinator.
• Build relationships with patients, providers, staff, vendors, and suppliers to ensure quality care.
• Maintain timely and accurate documentation per standards.
• Perform other duties to support orthopedic and DME services.

Skills

Orthopedic bracing knowledge

DME billing experience

Epic proficiency

Communication skills

Accurate documentation

Travel between locations

Education

High school diploma or GED

Tools

Epic

MotionMD

DME software

Job description

What You'll Need:

• High school diploma or GED equivalent.
• Previous medical experience in cast and splint application and removal preferred.

What You'll Do:

• Fit and educate patients on orthopedic devices and DME per provider orders, ensuring proper sizing, comfort, and understanding of usage, care, and expected outcomes.
• Apply and remove casts and splints as directed by providers, while maintaining cast room readiness and ensuring adequate inventory of supplies.
• Leverage Epic and third-party DME software (e.g., MotionMD) to manage daily operations, verify benefits, initiate pre-authorizations, and collect patient financial responsibilities.
• Document all services and measurements, including payer-required forms (e.g., ABNs, FRNs), to ensure compliance with billing and insurance regulations.
• Support inventory management and audit activities in collaboration with the DME Coordinator, and promptly report equipment issues or shortages to leadership.
• Build and maintain collaborative relationships with patients, providers, clinical staff, vendors, and suppliers to ensure seamless and high-quality care delivery.
• Ensure timely and accurate documentation in alignment with clinical, operational, and regulatory standards.
• Perform additional duties as assigned to support the efficient operation of orthopedic and DME services, adapting to evolving patient and departmental needs.
• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards.

Skills/Qualifications:

• The role requires knowledge of orthopedic bracing, DME billing, and safety standards, along with proficiency in fitting devices and using Epic and third-party software. Strong communication skills and the ability to follow standardized practices and maintain accurate documentation are essential. Physical capability to perform hands-on tasks and travel between locations is expected. Collaboration with clinical teams, providers, and vendors is key to delivering seamless care.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.