Home Services Operations Leader: Grow Teams & Scale Quality

Apex Service Partners; Minneapolis (MN); On-site; USD 80,000 - 130,000; Full time

Benefits offered by this job

Competitive base salary with bonus

Medical, dental, vision, life, 401(k)

Opportunity to lead growing team

Career advancement opportunities

Shape future of operations

Job summary

Apex Service Partners in Minneapolis is seeking an experienced Home Services Operations Manager to lead and scale a high-performing team of skilled trades professionals. You will oversee day-to-day field operations, drive performance, and build scalable systems to support growth.

The ideal candidate has 3+ years of leadership in home services (HVAC, Plumbing, Electrical), a track record of recruiting top talent, and a hands-on leadership style that spends time in the field coaching and

Qualifications

• 3+ years of leadership experience within home services, HVAC, Plumbing, Electrical, field service, construction, or related operational environments.
• Experience leading HVAC, Plumbing, or Electrical service teams strongly preferred.
• Proven ability to recruit, build, and retain high-performing field teams.
• Strong understanding of home services operations, field team management, customer experience, and performance-driven cultures.
• Familiarity with ServiceTitan or similar field service management platforms is preferred.

Responsibilities

• Lead, coach, and develop a team of skilled trades professionals to achieve performance goals and deliver exceptional customer service.
• Build, recruit, hire, onboard, and develop top talent to support continued market growth.
• Create a high-performance culture centered on accountability, teamwork, safety, and customer satisfaction.
• Oversee daily field operations, ensuring efficient scheduling, productivity, and execution.
• Monitor and analyze key performance indicators (KPIs) to improve revenue, profitability, technician performance, customer experience, and operational efficiency.
• Partner with leadership, sales, dispatch, and customer support teams to align operational execution with company objectives.
• Conduct ride-alongs, field audits, and job site visits to support employee development and maintain quality standards.
• Drive accountability around safety, compliance, licensing requirements, and company policies.
• Manage customer escalations and ensure timely, effective resolution of service concerns.
• Develop and implement scalable systems, processes, and best practices that support operational excellence and future growth.
• Identify opportunities to improve efficiency, employee engagement, and overall business performance.
• Serve as a visible, hands-on leader who supports both field and office teams.
• Play a key role in developing future leaders and building the organizational structure necessary to support a growing business.

Skills

Leadership

Talent development

Field leadership

Operational excellence

Customer experience focus

Communication

Decision making

Multitasking

ServiceTitan familiarity

Field coaching

Tools

ServiceTitan

Job description

Apex Service Partners in Minneapolis is seeking an experienced Home Services Operations Manager to lead and scale a high-performing team of skilled trades professionals. You will oversee day-to-day field operations, drive performance, and build scalable systems to support growth.

The ideal candidate has 3+ years of leadership in home services (HVAC, Plumbing, Electrical), a track record of recruiting top talent, and a hands-on leadership style that spends time in the field coaching and