Duet, Medical Support Manager (MSM)

Duet - Nebraska; Bellevue (NE); On-site; USD 42,000 - 62,000; Full time

Job summary

Duet - Nebraska is seeking a Medical Support Manager (MSM) to coordinate medical documentation, appointments, and transportation for Duet supports. The MSM will build a local medical network and train staff on new procedures while ensuring HIPAA compliance and data accuracy.

The role requires a high school diploma or GED, Med Aide certification, and preferred CNA background; strong communication and confidentiality are essential for success in this position.

Qualifications

• High school diploma or GED required
• CNA or related degree preferred
• Must maintain Med Aide certification
• Ability to pass a criminal, APS/CPS and Medicaid exclusion background check
• Clear written and verbal communication skills

Responsibilities

• Ensure eMARS records are correct, unlocked, and usable by Med Aides and reconciled monthly
• Schedule, track, and complete all routine, follow-up, and specialist medical appointments
• Arrange transportation to medical appointments and update Therap with follow-ups
• Build and maintain a network of local physicians and medical offices
• Provide health updates to stakeholders and train staff on new medical documentation or delegated procedures
• Perform Med Aide competency per Duet policy and procedure
• Maintain confidentiality and comply with HIPAA

Skills

Med Aide

HIPAA compliance

Communication

Confidentiality

Training others

Education

High school diploma or GED

CNA preferred

Med Aide certification

Tools

TherapWorkday

TherapComplete

Microsoft Office

Job description

Job TitleDuet, Medical Support Manager (MSM)Hours Required40Job Description and HoursThis position is responsible for assisting the areas out with a variety of medical documentation and other medical tasks that do not require a nurse. This position will be transporting those Duet supports to medical appointments.ESSENTIAL JOB FUNCTION1. Responsible for assuring eMARS (electronic Medication Administration Records) are:Correct, unlocked and able to be utilized by Med AidesCompleted accurately and in a timely mannerReconciled at the end of each month ensuring physical medication counts match what is present at the location.2. Responsible for medical appointments and all related items, including but not limited to:Tracking all required appointments; assuring all are completed in required timelineScheduling all routine, follow-up and unexpected medical, dental, vision and specialist appointmentsTransport to or arranging transportation to all medical, dental, vision and specialist appointmentsPut all appointments and subsequent follow ups into TherapComplete paperwork prior to and after each appointment with accuracy and updating Therap accordingly :3. Build and maintain a network of local physicians, medical offices and generally the medical community.4. Provide appropriate health updates to all stakeholders and members of the team. This includes:Training for Duet employees for any new medical documentation required and whenever the documentation required is changed.Training for Duet employees on medical procedures that have been delegated to the MSM by a nurse or that do not require a nurse delegationAssure that team members that are not a part of Duet are identified and kept up to date on health issues.5. Complete Med Aide competency as required by Duet policy and procedure6. Reports to work as scheduled on a regular and reliable basis.Essential Experience, Knowledge, Abilities and Skills:1. A high school diploma or GED required.2. CNA or degree in a related field preferred3. Must maintain Med Aide certification4. Ability to pass a criminal, APS/CPS and Medicaid exclusion background check.5. Ability to communicate clearly, both orally and in writing6. Ability independently, with and without close supervision7. Must be able to maintain confidentiality and follow all HIPPA regulations8. Must always possess a positive and professional attitude and represent Duet in a positive light.9. Knowledge of software required by Duet and the State of Nebraska preferred. Software includes:Microsoft OfficeTherapWorkday10. A minimum of 1-year experience working with people with developmental disabilities preferred.OTHER JOB DUTIES:1. Other duties as assigned.PHYSICAL DEMANDS AND WORKING CONDITIONS:1. Must be able to bend and stoop and sit for long periods of time.2. Must be able to lift a minimum of 70 pounds.