Dudley Ventures IT Associate

vnbcareers; Arizona; On-site; USD 55,000 - 75,000; Full time

Job summary

vnbcareers is seeking an experienced IT Support specialist to provide onsite technical assistance for Phoenix-based staff. You will diagnose issues, configure hardware, and support Great Plains and other business-critical systems.

The ideal candidate has 7+ years in IT support, strong skills in desktop, network basics, and end-user training. You will coordinate onboarding/offboarding and work with vendors to keep technology running smoothly.

Qualifications

• 7+ years of IT support experience required.
• Experience with Great Plains and ERP systems.
• Onsite user support and training experience.

Responsibilities

• Provide onsite troubleshooting and support for business-critical software.
• Assist with IT initiatives to improve efficiency and security.
• Setup and lifecycle maintenance of laptops, monitors, and assets.
• Support Phoenix staff with issue diagnosis and resolution.
• Administer user accounts and onboarding/offboarding.
• Collaborate with departments to implement technology solutions.
• Maintain office tech infrastructure, including printers and network.
• Coordinate with third-party vendors and service providers.

Skills

Desktop support

Hardware diagnostics

ERP systems

User training

Access provisioning

Network basics

Project collaboration

Documentation

Vendor coordination

End-user coaching

Education

High School Diploma or GED

Tools

Great Plains

Job description

Responsibilities include but are not limited to:

• Onsite troubleshooting, maintenance, and user support for business-critical software platforms, including Great Plains (our accounting software) and other operational systems.
• Assisting with the implementation, testing, and ongoing support of IT initiatives and technology projects that improve business efficiency, security, and scalability.
• Equipment setup, deployment, and lifecycle maintenance for laptops, monitors, and other technology assets.
• Providing timely onsite technical support for Phoenix-based staff, including issue diagnosis, resolution, and end-user training.
• Supporting user account administration, access management, and coordination of onboarding and offboarding activities.
• Partnering with departments across the organization to identify technology needs and implement practical solutions that support business objectives.
• Assisting with office technology infrastructure, including conference room equipment, printers, network connectivity, and telecommunications systems.
• Coordinating with third-party vendors and service providers.

Required Skills:

• Knowledge of desktop, laptop, mobile device, and peripheral support, including hardware and software diagnostics and issue resolution, enterprise software platforms, including accounting and ERP systems and other business-critical applications.
• Skill in identifying root causes, troubleshooting technical issues, and implementing effective solutions with minimal disruption to operations.
• Skill in providing responsive, professional onsite support and building positive relationships with users at all organizational levels.
• Knowledge of user account administration, access provisioning and deprovisioning, permissions management, and identity management processes.
• Skill in configuring, deploying, maintaining, and tracking laptops, monitors, printers, and other technology assets throughout their lifecycle.
• Knowledge of networking fundamentals, connectivity troubleshooting, telecommunications systems, and office technology infrastructure.
• Skill in supporting technology projects through planning, testing, deployment, documentation, and ongoing maintenance activities.
• Skill in communicating technical concepts to non-technical users, delivering training, and creating clear documentation and instructions.
• Ability to collaborate effectively with cross-functional teams, stakeholders, vendors, and service providers to support business and technology needs.
• Ability to manage multiple priorities, support requests, and project deadlines while maintaining strong attention to detail.
• Ability to quickly learn new technologies, adapt to changing business requirements, and support continuous improvement initiatives.

Required Experience:

• High School Diploma or GED equivalent and a minimum of 7 years experience in IT Support.