Dual Rate Poker Supervisor (Caesars New Orleans)

Caesars Entertainment Corporation; New Orleans (LA); On-site; USD 28,000 - 39,000; Full time

Job summary

Caesars New Orleans Casino & Hotel is seeking a Dual Rate Poker Supervisor to implement approved procedures, train and supervise staff, and ensure smooth, compliant gaming operations during shifts. This role focuses on protecting casino assets and delivering exceptional guest experiences. Must have or obtain a Louisiana Gaming license.

Prior leadership and two pit games knowledge are preferred. You will supervise tables and dealers, manage fills/credits, and promote a fun, respectful work

Qualifications

• Must possess or be able to obtain a valid Non Key Louisiana Gaming License.
• Basic knowledge of a Casino Credit system beneficial.
• Previous experience in a leadership position preferred.
• Game knowledge/experience of at least two Pit Games required.

Responsibilities

• Implements and ensures compliance with company policies, procedures and gaming regulatory requirements.
• Specifically supervise the operation of an assigned number of tables and dealers.
• Responsible for the training and equitable treatment of all table games personnel.
• Ensure fills/credits are handled according to policy.
• Assist in answering questions or resolving disputes.
• Promote the following within the department and among all associates: Create an atmosphere of fun for all casino guests.
• Encourage mutual respect, dignity, and integrity with all associates by setting a positive example at all times.
• Instill an atmosphere that encourages associates to share ideas, discuss concerns and resolve disputes.
• Retain associates through personal involvement in associate training and development.
• Support and maintain Horseshoe courtesy guidelines.
• Perform other duties as assigned.
• Directly supervises an assigned number of dealers.
• Signatory ability includes; orders for fills and credits, fills and credits slips, key control, markers and customer balance records, table inventory forms, and complimentary rooms, food, beverage.

Skills

Leadership experience

Game knowledge (Pit Games)

English proficiency

Tools

Casino Credit system

Job description

New Orleans, LA, United States (On-site)

WE ARE CAESARS At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Dual Rate Poker Supervisor will implement and ensure compliance with approved procedures, train, supervise and monitor performance of employee to ensure smooth and efficient gaming during shift. Responsible for the protection of the Horseshoe’s assets within assigned areas.

How You Will Create the Extraordinary

Must possess or be able to obtain a valid Non Key Louisiana Gaming License.

Basic knowledge of a Casino Credit system beneficial.

Previous experience in a leadership position preferred.

Game knowledge/experience of at least two Pit Games required.

What You Will Need

Implements and ensures compliance with company policies, procedures and gaming regulatory requirements.

Specifically supervise the operation of an assigned number of tables and dealers.

Responsible for the training and equitable treatment of all table games personnel.

Ensure fills/credits are handled according to policy.

Assist in answering questions or resolving disputes.

Promote the following within the department and among all associates: Create an atmosphere of fun for all casino guests.

Encourage mutual respect, dignity, and integrity with all associates by setting a positive example at all times.

Instill an atmosphere that encourages associates to share ideas, discuss concerns and resolve disputes.

Retain associates through personal involvement in associate training and development.

Support and maintain Horseshoe courtesy guidelines.

Perform other duties as assigned.

Directly supervises an assigned number of dealers.

Signatory ability includes; orders for fills and credits, fills and credits slips, key control, markers and customer balance records, table inventory forms, and complimentary rooms, food, beverage.

Additional Requirements:

• Must be able to maneuver in between Poker tables.
• Must be able to reach, pull, bend, crouch, and kneel around Poker tables and Poker bank.
• Must be able to lift up to 30 pounds.
• Must be able to respond to visual and aural cues.

Must present a well-groomed appearance.

• Must be able to read, write, speak, and understand English.

Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust.

• Ability to work at a fast pace and in stressful situations.
• Must be able to work any day of the week and any shift.

About Us

Caesars New Orleans Casino & Hotel earned recognition as a City Business “Best Places to Work” honoree and was named “#1 Large Employer” in the New Orleans area by the “Times-Picayune” Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.

Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national order, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.