Dual Rate Poker Supervisor (Caesars New Orleans)

Caesars Entertainment; New Orleans (LA); In loco; USD 45.000 - 65.000; Tempo pieno

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Caesars New Orleans Casino & Hotel is seeking a Dual Rate Poker Supervisor to implement approved procedures, train and supervise staff, and monitor performance to ensure smooth gaming operations. The role protects assets and maintains service standards on the gaming floor.

You must have or be able to obtain a Non-Key Louisiana Gaming License, and prior leadership and pit game experience are preferred. Knowledge of a casino credit system is a plus, with a focus on guest relations and policy

Competenze

• Must possess or be able to obtain a valid Non Key Louisiana Gaming License.
• Basic knowledge of a Casino Credit system beneficial.
• Previous leadership experience preferred.
• Game knowledge/experience of at least two Pit Games required.

Mansioni

• Supervise the operation of an assigned number of tables and dealers.
• Train and supervise table games personnel.
• Ensure fills/credits are handled according to policy.
• Protect casino assets and enforce procedures.
• Promote outstanding guest relations and resolve disputes.
• Create a positive, fun atmosphere for guests and staff.
• Encourage respectful, professional conduct among associates.
• Retain staff through training and development.
• Directly supervise dealers and manage signatory duties (fills, credits, keys, markers).

Conoscenze

Table game supervision

Policy compliance

Guest relations

Training & development

Asset protection

Dispute resolution

Team leadership

Signatory authority

Strumenti

Casino Credit system

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Job Description

The Dual Rate Poker Supervisor will implement and ensure compliance with approved procedures, train, supervise and monitor performance of employee to ensure smooth and efficient gaming during shift. Responsible for the protection of the Horseshoe’s assets within assigned areas.

Responsibilities

• Must possess or be able to obtain a valid Non Key Louisiana Gaming License.
• Basic knowledge of a Casino Credit system beneficial.
• Previous experience in a leadership position preferred.
• Game knowledge/experience of at least two Pit Games required.

Qualifications

• Effectively safeguard casino assets.
• Implements and ensures compliance with company policies, procedures and gaming regulatory requirements.
• Specifically supervise the operation of an assigned number of tables and dealers.
• Responsible for the training and equitable treatment of all table games personnel.
• Ensure fills/credits are handled according to policy.
• Promote outstanding guest relations.
• Assist in answering questions or resolving disputes.
• Promote the following within the department and among all associates: Create an atmosphere of fun for all casino guests.
• Encourage mutual respect, dignity, and integrity with all associates by setting a positive example at all times.
• Instill an atmosphere that encourages associates to share ideas, discuss concerns and resolve disputes.
• Retain associates through personal involvement in associate training and development.
• Support and maintain Horseshoe courtesy guidelines.
• Perform other duties as assigned.
• Directly supervises an assigned number of dealers.
• Signatory ability includes; orders for fills and credits, fills and credits slips, key control, markers and customer balance records, table inventory forms, and complimentary rooms, food, beverage.

Additional Requirements

• Must be able to maneuver in between Poker tables.
• Must be able to reach, pull, bend, crouch, and kneel around Poker tables and Poker bank.
• Must be able to lift up to 30 pounds.
• Must be able to respond to visual and aural cues.
• Must present a well-groomed appearance.
• Must be able to read, write, speak, and understand English.
• Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust.
• Ability to work at a fast pace and in stressful situations.
• Must be able to work any day of the week and any shift.

GAMING PERMIT

Non-Key

About Us

Caesars New Orleans Casino & Hotel earned recognition as a City Business “Best Places to Work” honoree and was named “#1 Large Employer” in the New Orleans area by the “Times-Picayune” Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.

Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.