Dual General Manager Oversee Two Hotels & Drive Guest Experience

Hilton Garden Inn & TownePlace Suites Arcadia; Arcadia (CA); On-site; USD 180,000 - 230,000; Full time

Benefits offered by this job

Competitive salary

Bonus potential

Annual review with increase

401k with company match

Medical, Dental, and Vision insurance

Job summary

Arbor Lodging is seeking a Dual General Manager to oversee the Hilton Garden Inn and Springhill Suites Arcadia in California. The GM will lead day-to-day operations, drive guest satisfaction, and ensure profitability across both properties through strong leadership and strategic planning.

The role requires 5+ years in progressive hotel leadership, exceptional people management, and the ability to manage large teams while maintaining brand standards and service excellence.

Qualifications

• 5+ years’ experience in progressive hotel roles.
• GM/AGM experience preferred.
• Bachelor’s degree from an accredited university in Hotel Management, Business Admin, or similar field is preferred
• Strong management skills of large teams.
• Developed time management skills.
• Ability to lift up to 40 lbs. with or without reasonable accommodation.

Responsibilities

• Oversees all aspects of the hotel including front office, sales, housekeeping, human resources, food and beverage, maintenance, and accounting.
• Is the model and example for maintaining a friendly, attentive, and service-oriented demeanor in all interactions with guests and hotel staff.
• Keeps open communication between leaders within the hotel staff and work to develop a high-quality staff that is aligned with the high level of guest service that is expected.
• Accurately manages financials, P&L, and payroll to maintain profitability.
• Ensures compliance with local and state requirements for licensing and permits.
• Maintains security and safety systems within the property and ensures that proper inspection and maintenance is attended to.
• Drives property-wide improvements within staff training and development to ensure top quality guest services and drive consistent guest returns.
• Maintains a professional working relationship and promotes open lines of communication with managers, employees, and other departments.
• Communicates ideas, development goals, and tasks to team members effectively and maintains timely follow up to delegated tasks.
• Can keep a proactive view of issues within the property and be attentive in arriving at a solution before the disruption of the hotel functions occur
• Creates analysis assessment of data and information from multiple sources to arrive at solutions that will be beneficial to the business.
• Receives and addresses concerns and issues from hotel guests and staff in an attentive, professionally focused manner.
• Ability to effectively delegate tasks to the most qualified staff members.
• Ability to produce financial results in line with budgeted objectives.

Skills

Leadership

Staff management

Budgeting

P&L

Hospitality

Communication

Education

Bachelor's degree in Hotel Management

Job description

Arbor Lodging is seeking a Dual General Manager to oversee the Hilton Garden Inn and Springhill Suites Arcadia in California. The GM will lead day-to-day operations, drive guest satisfaction, and ensure profitability across both properties through strong leadership and strategic planning.

The role requires 5+ years in progressive hotel leadership, exceptional people management, and the ability to manage large teams while maintaining brand standards and service excellence.