Front Desk Associate (Part-Time)

Marcus Hotels & Resorts; Coralville (IA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive pay based on experience

Matching 401(k) and profit-sharing

Health benefits available after 30days

Free and discounted meals & Starbucks

Free Marcus Theatre movie tickets

Hotel discounts at Hyatt and Marcus

Free parking

People Pleasing People culture

Job summary

Marcus Hotels & Resorts is seeking a friendly Front Desk Associate at the Hyatt Regency Coralville Hotel & Conference Center to welcome guests and ensure a seamless check-in and check-out experience.

You will handle guest inquiries, assist with luggage, coordinate with departments, and maintain a welcoming, efficient front desk presence in a dynamic hotel environment.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, professional demeanor.
• Ability to stay calm and solution-focused during busy times.
• Strong attention to detail and organization.
• Basic computer skills and ability to learn hotel systems.

Responsibilities

• Warmly greet and welcome guests upon arrival.
• Check guests in and out efficiently and accurately.
• Answer guest questions about amenities, local attractions, and services.
• Handle guest requests or concerns with patience and professionalism.
• Input and retrieve information from hotel computer systems.
• Assign rooms based on guest preferences and availability.
• Answer phones and respond to inquiries professionally.
• Maintain accurate cash handling and house bank responsibilities.
• Assist with luggage storage when needed.
• Communicate guest needs to other departments for seamless service.
• Maintain front desk cleanliness and organization.
• Support team and assist with other duties.

Skills

Guest relations

Customer service

Communication

Calm under pressure

Attention to detail

Organizational skills

Basic computer skills

Professional demeanor

Education

High school diploma or equivalent

Tools

Hotel computer systems

Property Management System (PMS)

Job description

Front Desk Associate

The Hyatt Regency Coralville Hotel & Conference Center is seeking a friendly, service-oriented Front Desk Associate to join our team. This role offers the opportunity to create memorable first impressions for guests while working with a supportive team in one of the premier hotels in Eastern Iowa.

Our Front Desk Associates are the face of the hotel — welcoming guests, solving problems, and ensuring every stay begins and ends with exceptional service.

If you enjoy helping people, thrive in a fast-paced environment, and bring a positive, “can-do” attitude, we would love to meet you.

Why Our Front Desk Team Loves Working Here

• Competitive pay based on experience
• Matching 401(k) and profit-sharing
• Health benefits available after 30 days for full-time associates
• Free and discounted meals & Starbucks
• Free Marcus Theatre movie tickets
• Hotel discounts at Hyatt and Marcus Hotels & Resorts properties
• Free parking
• A supportive team environment focused on People Pleasing People

What You’ll Do

As a Front Desk Associate, you will play an important role in creating positive guest experiences from arrival through departure.

Responsibilities include:

• Warmly greet and welcome guests upon arrival
• Check guests in and out of the hotel efficiently and accurately
• Answer guest questions about hotel amenities, local attractions, and services
• Handle guest requests or concerns with patience, professionalism, and care
• Input and retrieve information from hotel computer systems
• Assign rooms based on guest preferences and availability
• Answer phones and respond to guest inquiries in a professional manner
• Maintain accurate cash handling and house bank responsibilities
• Assist with luggage storage when needed
• Communicate guest needs to other departments to ensure seamless service
• Maintain cleanliness and organization of the front desk area
• Support the team and assist with other duties as assigned

What We’re Looking For

We’re looking for someone who naturally enjoys working with people and creating great experiences.

Ideal candidates will have:

• Strong customer service and communication skills
• A friendly, positive, and professional demeanor
• The ability to remain calm and solution-focused during busy or challenging situations
• Strong attention to detail and organization
• Basic computer skills and ability to learn hotel systems
• Ability to stand and move throughout the front office during the shift
• High school diploma or equivalent

Previous hospitality, retail, or customer service experience is helpful but not required.

About Us

At Marcus Hotels & Resorts, we believe our associates are our greatest asset. Our culture is built around the philosophy of People Pleasing People, creating memorable experiences for both guests and team members.

The Hyatt Regency Coralville Hotel & Conference Center offers a dynamic and welcoming workplace where associates can grow, develop, and take pride in delivering exceptional service.

Marcus Hotels & Resorts is an Equal Opportunity Employer.

All offers of employment are subject to E-Verify verification of identity and employment eligibility.