DTNA-Front Desk Agent

Harmony Hospitality Inc.; Norfolk (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

A hospitality company in Norfolk, VA seeks a Front Desk Agent to provide excellent service to guests during check-in and checkout. Responsibilities include answering inquiries about hotel services and managing reservations. Must have a high school diploma and effective communication skills. Join a friendly team and help create a welcoming environment for all visitors.

Qualifications

• Able to communicate effectively with guests and colleagues.
• Must maintain a friendly demeanor.
• Ability to multitask and prioritize tasks.

Responsibilities

• Provide courteous service during check-in and checkout.
• Answer inquiries regarding hotel services.
• Handle reservations and check-ins efficiently.

Skills

Effective communication

Multitasking

Attentiveness

Education

High School diploma

Job description

Job Details

Level: Entry

Job Location: Doubletree Norfolk Airport, Norfolk, VA 23502 - Norfolk, VA 23502

Position Type: Full-Time/Part-Time

Education Level: High School

Travel Percentage: None

Job Shift: Any

Job Category: Hospitality - Hotel

The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

General Requirements

• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.

Fundamental Requirements

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
• Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.

Qualifications