DTC Warehouse Training Supervisor

Mattel; Jonestown (MS); On-site; USD 60,000 - 80,000; Full time

Job summary

Mattel, a global leader in toys, invites applications for a Training Supervisor – DTC Operations in our Mississippi distribution center. You will coordinate, direct, and supervise the training function for Direct-to-Consumer operations, partnering with Operations leadership to ensure staff are trained to meet productivity, quality, accuracy, and safety standards.

You’ll lead warehouse trainers and associates, manage onboarding, certification, and ongoing development, and drive improvements using

Qualifications

• Five or more years of leadership experience in a warehouse, distribution, fulfillment, or e-commerce environment.
• Experience leading employee training, onboarding, coaching, and development programs preferred.
• Equivalent combination of education and relevant experience will be considered.
• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
• Experience utilizing Warehouse Management Systems (WMS); AS/400 experience preferred.
• Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
• Ability to collaborate effectively with employees, trainers, leads, supervisors, managers, and cross-functional business partners.
• Strong written and verbal communication skills with the ability to present information and facilitate group training.
• Strong analytical and problem-solving skills with the ability to interpret operational reports and performance metrics.
• Strong mathematical skills with the ability to calculate percentages, productivity, labor, and operational metrics.
• Bilingual in English and Spanishpreferred.

Responsibilities

• Supervises, directs, and coaches warehouse trainers, leads, and DTC associates.
• Coordinates and manages training schedules, onboarding activities, cross-training initiatives, and workflow for assigned employees.
• Partners with Operations leadership to identify training needs and ensure staffing readiness to support daily DTC volume and service level expectations.
• Facilitates new hire orientation, equipment certification, process training, and ongoing development for warehouse employees.
• Ensures employees understand and consistently follow SOPs, quality expectations, and safety requirements.
• Monitors employee performance during and after training, providing coaching and feedback to improve productivity, quality, and accuracy.
• Maintains training records, certifications, and documentation to ensure compliance with company standards and regulatory requirements.
• Utilizes warehouse management systems (WMS), spreadsheets, databases, and reporting tools to track training progress and support workforce planning.
• Supports continuous improvement initiatives by identifying training gaps and recommending process improvements.
• Partners with Human Resources and Operations Management to address employee performance, development, and training-related concerns.
• Ensures compliance with all Mattel policies, procedures, safety guidelines, and operational standards.
• Participates in special projects and other duties as assigned by Distribution Center Management.

Skills

Leadership experience

Training program leadership

Cross-functional collaboration

Written and verbal communication

Analytical thinking

Mathematical skills

Bilingual English/Spanish

Education

Equivalent combination of education and relevant experience

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

WMS

AS/400

Job description

Mattel, a global leader in toys, invites applications for a Training Supervisor – DTC Operations in our Mississippi distribution center. You will coordinate, direct, and supervise the training function for Direct-to-Consumer operations, partnering with Operations leadership to ensure staff are trained to meet productivity, quality, accuracy, and safety standards.

You’ll lead warehouse trainers and associates, manage onboarding, certification, and ongoing development, and drive improvements using