DTC Order Triage & Fulfillment Analyst

Accenture; Columbus (OH); Hybrid; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Long-term disability coverage

401(k) plan

Paid time off

Job summary

Accenture Flex offers a flexible, fixed-duration project-based role with exposure to SAP, eCommerce, and OMS systems. You will manage daily DTC order flow, monitor KPIs, and collaborate with cross-functional teams to resolve issues and improve fulfillment accuracy.

The role involves on-site work ~5% and a strong emphasis on data-driven decision making, reporting, and process improvement within a dynamic enterprise environment.

Qualifications

• Bachelor’s degree and 2+ years in digital commerce or supply chain operations.
• Experience with operational reporting, KPI tracking, and issue triage.
• Strong analytical and cross-functional collaboration skills.

Responsibilities

• Monitor daily DTC order flow across SAP, eCommerce platforms, and OMS systems, ensuring orders are processed, fulfilled, and closed on time.
• Track, triage, and resolve order exceptions (payment issues, holds, address errors, inventory mismatches, failed integrations).
• Support post-purchase operations including fulfillment, shipping, returns, and customer care workflows.
• Ensure alignment between SAP inventory levels, 3PL stock, and e-commerce availability.
• Coordinate with Customer Care to address order issues, delays, and stock shortages, ensuring timely customer-facing communication.

Skills

Analytical

Collaboration

Attention to detail

Organizational skills

Communication

Agile working

Education

Bachelor’s Degree

Tools

SAP

Power Query

SQL

Microsoft Excel

Job description

Accenture Flex offers a flexible, fixed-duration project-based role with exposure to SAP, eCommerce, and OMS systems. You will manage daily DTC order flow, monitor KPIs, and collaborate with cross-functional teams to resolve issues and improve fulfillment accuracy.

The role involves on-site work ~5% and a strong emphasis on data-driven decision making, reporting, and process improvement within a dynamic enterprise environment.