DTC Order Triage Analyst 6437174

Accenture; Columbus (OH); Hybrid; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Long-term disability coverage

401(k) plan

Paid time off

Job summary

Accenture Flex offers a flexible, fixed-duration project-based role with exposure to SAP, eCommerce, and OMS systems. You will manage daily DTC order flow, monitor KPIs, and collaborate with cross-functional teams to resolve issues and improve fulfillment accuracy.

The role involves on-site work ~5% and a strong emphasis on data-driven decision making, reporting, and process improvement within a dynamic enterprise environment.

Qualifications

• Bachelor’s degree and 2+ years in digital commerce or supply chain operations.
• Experience with operational reporting, KPI tracking, and issue triage.
• Strong analytical and cross-functional collaboration skills.

Responsibilities

• Monitor daily DTC order flow across SAP, eCommerce platforms, and OMS systems, ensuring orders are processed, fulfilled, and closed on time.
• Track, triage, and resolve order exceptions (payment issues, holds, address errors, inventory mismatches, failed integrations).
• Support post-purchase operations including fulfillment, shipping, returns, and customer care workflows.
• Ensure alignment between SAP inventory levels, 3PL stock, and e-commerce availability.
• Coordinate with Customer Care to address order issues, delays, and stock shortages, ensuring timely customer-facing communication.

Skills

Analytical

Collaboration

Attention to detail

Organizational skills

Communication

Agile working

Education

Bachelor’s Degree

Tools

SAP

Power Query

SQL

Microsoft Excel

Job description

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

Key Responsibilities

Order & Post-Purchase Operations

• Monitor daily DTC order flow across SAP, eCommerce platforms, and OMS systems, ensuring orders are processed, fulfilled, and closed on time.
• Track, triage, and resolve order exceptions (payment issues, holds, address errors, inventory mismatches, failed integrations).
• Support post-purchase operations including fulfillment, shipping, returns, and customer care workflows.
• Ensure alignment between SAP inventory levels, 3PL stock, and e-commerce availability.
• Coordinate with Customer Care to address order issues, delays, and stock shortages, ensuring timely customer-facing communication.

Reporting & Analytics

• Track DTC order health, SLAs, operational KPIs, backlog trends, and fulfillment accuracy.
• Compile and distribute weekly reporting from Customer Care, 3PLs, and warehouse partners on escalations and critical issues.
• Analyze operational data to identify trends, risks, and efficiencies, presenting findings and recommendations to leadership.
• Support product demand and inventory planning processes, understanding cross-functional impacts on SLAs, stock allocation, and fulfillment.

Process Improvement & Cross-Functional Support

• Act as a liaison between DTC, Supply Chain, Technical team (MSP), 3PL, and platform teams to ensure alignment on processes, reporting, and escalations.
• Collaborate with Sr. DTC Lead, Demand Manager, and Growth Strategist on operational initiatives and business projects.
• Participate in continuous improvement efforts to reduce operational friction, increase fulfillment accuracy, and optimize inventory usage.
• Contribute to out-of-stock management processes, including onsite messaging, forecasting support, and proactive mitigation.
• Support documentation creation for SOPs, workflows, and process maps.

SAP & Systems Management

• Basic investigation and escalates SAP issues impacting order flow, stock availability, or reporting.
• Ensure SAP eCommerce OMS integration health through daily checks and exception monitoring.
• Participate in user acceptance testing (UAT), system enhancements, and platform updates.

Role requires 5% on site.

Basic Qualifications

• 2+ years in digital commerce, order management, supply chain operations, or similar roles
• 2+ years of experience with operational reporting, KPI tracking, and issue triage
• Understanding of working in agile environments (daily standups, sprint planning, retro)
• 2+ years of experience working in enterprise environments with structured processes and deadlines
• Proficiency in Microsoft excel (formulas, pivot tables, lookups).
• Experience using Power Query, SQL, or similar data tools.
• Analytical ability with strong data interpretation and problem-solving skills.
• Able to collaborate with cross-functional teams.
• High attention to detail, accuracy, and process discipline.
• Highly organized, able to manage multiple tasks in a fast-paced environment.
• Bachelor’s Degree

Preferred Qualifications

• Knowledge of commerce platforms like Magento or SAP Commerce Cloud (Hybris) is a plus
• Testing background is a huge plus as this skill could be used to support UAT

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted until 10/13/2026.

Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here:

Accenture Flex Jobs

• California $25.00 to $35.00 dollars per hour
• Cleveland $25.00 to $35.00 dollars per hour
• Colorado $25.00 to $35.00 dollars per hour
• District of Columbia $25.00 to $35.00 dollars per hour
• Illinois $25.00 to $35.00 dollars per hour
• Maine $25.00 to $35.00 dollars per hour
• Maryland $25.00 to $35.00 dollars per hour
• Massachusetts $25.00 to $35.00 dollars per hour
• Minnesota $25.00 to $35.00 dollars per hour
• New York $25.00 to $35.00 dollars per hour
• New Jersey $25.00 to $35.00 dollars per hour
• Virginia $25.00 to $35.00 dollars per hour
• Washington $25.00 to $35.00 dollars per hour

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