DTC Order Management Representative

Jobtailor; Lexington (KY); On-site; USD 36,000 - 48,000; Full time

Job summary

Jobtailor in Lexington, KY is seeking a customer service specialist to support order fulfillment, inventory distribution, and post‑purchase service. You will act as a subject‑matter expert for technical assistance, order status, returns, and exchanges.

The role requires strong communication, problem solving, and collaboration with cross‑functional teams including sales, planning, and digital platforms. Experience with Zendesk and Microsoft AX is preferred.

Qualifications

• Experience in customer service, order fulfillment/management, or inventory distribution.
• Zendesk ticketing system and Microsoft AX experience preferred.
• Proficient with Microsoft Office tools.

Responsibilities

• Provide technical assistance, track orders, process returns and exchanges.
• Identify issues quickly to reach resolutions.
• Share insights with leadership, product, marketing, and tech teams.
• Collaborate with digital platform, operations, and digital product management.
• Coordinate with DTC sales, planning, transportation, and web teams.

Skills

Customer Service Experience

Order Fulfillment Management

Zendesk Ticketing System

Microsoft AX Experience

Inventory Distribution

Education

High School Diploma

Bachelor's degree preferred

Tools

Microsoft Office

Zendesk

Microsoft AX

Job description

• Serve as a subject matter expert for technical assistance, order status, reships, warranty review, returns, and exchange procedures.
• Quickly and efficiently identify customer issues to reach a resolution.
• Share thoughtful insights with our leadership, product, marketing, and technology teams.
• Identify issues and opportunities and partner with digital platform, operations, and/or digital product management.
• Work closely with DTC sales, planning, transportation, and web teams.

Requirements

• High School Diploma or equivalent, Bachelor's Degree Preferred
• Experience with Microsoft Office
• Experience in customer service, order fulfillment/management, or inventory distribution preferred
• Zendesk ticketing system and Microsoft AX experience preferred

Core Competencies

Demonstrates expertise in customer service and order management, with a focus on resolving issues efficiently and collaborating with cross-functional teams. Proficient in utilizing tools like Zendesk and Microsoft AX to enhance operational effectiveness.

Highest-signal resume keywords

• Customer Service Experience
• Order Fulfillment Management
• Zendesk Ticketing System
• Microsoft AX Experience
• Inventory Distribution

Hard Skills

• Order Management
• Inventory Distribution
• Technical Assistance
• Issue Resolution

Soft Skills

• Problem Solving
• Collaboration
• Communication

Industry Keywords

• DTC Sales
• Returns Procedures
• Exchange Procedures
• Warranty Review

Tools & Technologies

• Microsoft Office
• Zendesk
• Microsoft AX