DTC Order Management Specialist

Jobtailor; Lexington (KY); On-site; USD 36,000 - 48,000; Full time

Job summary

Jobtailor in Lexington, KY is seeking a customer service specialist to support order fulfillment, inventory distribution, and post‑purchase service. You will act as a subject‑matter expert for technical assistance, order status, returns, and exchanges.

The role requires strong communication, problem solving, and collaboration with cross‑functional teams including sales, planning, and digital platforms. Experience with Zendesk and Microsoft AX is preferred.

Qualifications

• Experience in customer service, order fulfillment/management, or inventory distribution.
• Zendesk ticketing system and Microsoft AX experience preferred.
• Proficient with Microsoft Office tools.

Responsibilities

• Provide technical assistance, track orders, process returns and exchanges.
• Identify issues quickly to reach resolutions.
• Share insights with leadership, product, marketing, and tech teams.
• Collaborate with digital platform, operations, and digital product management.
• Coordinate with DTC sales, planning, transportation, and web teams.

Skills

Customer Service Experience

Order Fulfillment Management

Zendesk Ticketing System

Microsoft AX Experience

Inventory Distribution

Education

High School Diploma

Bachelor's degree preferred

Tools

Microsoft Office

Zendesk

Microsoft AX

Job description

Jobtailor in Lexington, KY is seeking a customer service specialist to support order fulfillment, inventory distribution, and post‑purchase service. You will act as a subject‑matter expert for technical assistance, order status, returns, and exchanges.

The role requires strong communication, problem solving, and collaboration with cross‑functional teams including sales, planning, and digital platforms. Experience with Zendesk and Microsoft AX is preferred.