DTC Logistics Operations & Client Success Specialist

Grip; Miami (FL); On-site; USD 55,000 - 85,000; Full time

Job summary

Grip is redefining cold-chain logistics for DTC eCommerce brands, with a nationwide fulfillment network and real-time visibility. We are seeking an account-centered advocate to own a portfolio of brands, coordinating across chat, email, and calls.

You’ll push initiatives with ops teams, manage renewals, and turn data into strategy to drive value. You will collaborate across departments to minimize risk, improve delivery performance, and identify opportunities to enhance service and grow the

Qualifications

• 0–3 years in logistics, supply chain, customer service, client experience, or account management. Internships count.
• Writing the client trusts — clear enough to land a hard update, credible enough that they don't need to double-check you.
• Organized under pressure. You hold multiple accounts and threads without dropping details.
• Ownership of outcomes, not just requests — you drive a hard problem to resolution instead of handing it off.
• Comfortable pulling insight from data, even without an analytics background.
• Comfort working across teams that don't sit at your desk.

Responsibilities

• Own the account for a portfolio of DTC brands — the strategic point of contact across chat, email, and calls.
• Monitor performance and flag risks before the client notices.
• Coordinate with operations and warehouse teams to represent client priorities and push projects to close.
• Onboard new brands, handle recurring reporting, claims, and renewal prep; track contract terms and surface growth opportunities.
• Analyze on-time delivery, thaw incidents, and cost savings; translate data into strategic account actions.
• Identify ways to improve account operations and present data-backed ideas.

Skills

Account management

Client communication

Problem solving

Data interpretation

Tools

Pulse OMS

Shopify

Front CRM

Asana

Databricks

Power BI

Microsoft 365

Job description

Grip is redefining cold-chain logistics for DTC eCommerce brands, with a nationwide fulfillment network and real-time visibility. We are seeking an account-centered advocate to own a portfolio of brands, coordinating across chat, email, and calls.

You’ll push initiatives with ops teams, manage renewals, and turn data into strategy to drive value. You will collaborate across departments to minimize risk, improve delivery performance, and identify opportunities to enhance service and grow the