Logistics Account & Operations Specialist

Grip; Miami (FL); On-site; USD 65,000 - 95,000; Full time

Job summary

Grip is redefining cold-chain logistics for direct-to-consumer (DTC) brands, with a nationwide fulfillment network and a sophisticated OMS that integrates with Shopify. This role represents the voice of our clients, owning relationships across chat, email, and calls, and collaborating with operations to ensure proactive and positive experiences.

You'll monitor performance, flag risks before clients notice, and drive projects from onboarding to renewal.

Qualifications

• 0–3 years in logistics, supply chain, customer service, client experience, or account management.
• Clear writing that lands updates with clients and credibility.
• Organized under pressure; manages multiple accounts without dropping details.
• Ownership of outcomes; drives problems to resolution.
• Comfort pulling insights from data without a full analytics background.
• Ability to collaborate across teams that don’t sit at your desk.

Responsibilities

• Own the account for a portfolio of DTC brands across chat, email, and calls.
• Monitor performance and flag risks before the client notices; no surprises.
• Collaborate with operations and warehouse teams to push projects to close.
• Onboard new brands, manage recurring reporting, claims, and renewal prep.
• Track on-time delivery, thaw incidents, and cost savings to shape account strategy.
• Propose data-backed improvements to run each account more effectively.

Skills

Logistics

Account management

Client experience

Customer service

Data analysis

Tools

Pulse OMS

Shopify

Front CRM

Asana

Microsoft 365

Databricks

Power BI

Claude

Job description

Grip is redefining cold-chain logistics for direct-to-consumer (DTC) brands, with a nationwide fulfillment network and a sophisticated OMS that integrates with Shopify. This role represents the voice of our clients, owning relationships across chat, email, and calls, and collaborating with operations to ensure proactive and positive experiences.

You'll monitor performance, flag risks before clients notice, and drive projects from onboarding to renewal.