DTC Insights & Fraud Coordinator: Beauty Data Lead

Tarte Inc.; New York (NY); On-site; USD 66,000 - 67,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401K plan

Paid vacation & holidays

Summer Fridays

Birthday off & volunteer time

makeup gratis & employee discount

Job summary

tarte is hiring a Coordinator, direct-to-consumer generalist who will be at the heart of our data-driven ecommerce efforts. You’ll own CX performance reporting, track TikTok Shop and tartecosmetics.com metrics, and work across teams to surface insights and drive decisions.

The role emphasizes entrepreneurial thinking, strong data storytelling, and the ability to juggle multiple recurring workstreams while maintaining accuracy and deadlines.

Qualifications

• 1–2 years of experience; internships count.
• Strong Excel or Google Sheets skills.
• Experience leveraging AI to extract insights from data.
• Able to pull, synthesize, and validate data across platforms.

Responsibilities

• Own and maintain CX performance reporting: contact volume, CSAT, response time, resolution rate, channel metrics.
• Track TikTok Shop performance and beauty category trends; surface recommendations for tarte.
• Maintain revenue documents and weekly/monthly performance reports across D2C channels.
• Monitor CX, fraud, and eCommerce platforms for anomalies; escalate with context.
• Monitor fraud prevention platform, handle exceptions and analyze disputed transactions.
• Prepare monthly, quarterly, year-end, and ad-hoc reporting; ensure accuracy and deadlines.
• Collaborate with marketing, finance, merchandising, product, and logistics to document policies and escalation steps.

Skills

Excel or Google Sheets

AI-driven data insights

Data presentation

Cross-functional communication

Tools

Analytics tools

Job description

tarte is hiring a Coordinator, direct-to-consumer generalist who will be at the heart of our data-driven ecommerce efforts. You’ll own CX performance reporting, track TikTok Shop and tartecosmetics.com metrics, and work across teams to surface insights and drive decisions.

The role emphasizes entrepreneurial thinking, strong data storytelling, and the ability to juggle multiple recurring workstreams while maintaining accuracy and deadlines.