Retail Operations Coordinator

Tarte Inc.; New York (NY); On-site; USD 67,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision

401K plan

Paid vacation & holidays

Summer Fridays

Birthdays off

Volunteer time

Makeup gratis

Employee discount on tarte.com

Team give-back initiatives

Friendly, fun, creative environment

Job summary

Tarte Inc. is seeking a Retail Operations Coordinator to own day-to-day operations for key retail accounts, domestically and internationally.

You will be the operational hub between retailers and our Sales, Planning, Distribution Center, Logistics, and Regulatory teams to ensure on-time, compliant deliveries and profitable growth. You bring hands-on experience from beauty or consumer brands, or from the retailer side, and you are proactive, you move fast when priorities shift, and you'd rather

Qualifications

• 1–3 years in retail operations, wholesale ops, sales ops, or supply chain.
• Experience with retail order management, EDI, allocation, and retailer compliance.
• Experience with Navision or ERP system.
• Strong Excel and data skills; ability to pull reports and tell insights.
• Clear, confident communication with retailers and internal partners.
• Highly organized, detail-oriented, with urgency and ownership.
• BA/BS degree or equivalent experience.

Responsibilities

• Manage lifecycle of sales orders from forecast to delivery.
• Serve as operational partner to retail accounts, sharing product info, inventory, and fulfillment plans.
• Coordinate launches, seasonal sets, and promotions with Sales, Marketing, and Planning.
• Monitor fill rate, on-time delivery, and compliance; flag risks and opportunities.
• Provide updates on order status to Sales, Customer and Management.
• Engage with international field teams and regional managers for insights.
• Coordinate with international retail partners for pickups and with Global Logistics & Regulatory teams for compliance.
• Ensure account obligations are met; troubleshoot orders and escalate as needed.
• Research and resolve claims, returns, and chargebacks.
• Drive process improvements across order management and fulfillment.

Skills

Retail operations

Wholesale operations

Sales operations

Supply chain

Excel skills

Education

BA/BS degree or equivalent

Tools

Navision

Job description

Tarte is looking for a Retail Operations Coordinator to own day-to-day operations for one or more key retail accounts, domestic and international. You'll be the operational point person between the retailer and our Sales, Planning, Distribution Center, Logistics, and Regulatory teams, turning forecasts into on-time, compliant deliveries and keeping each account growing and profitable.

The right person brings hands-on experience from a beauty or consumer brand, or from the retailer side, and knows how retail supply chain decisions show up on the shelf. You're proactive, you move fast when priorities shift, and you'd rather fix a process than work around it.

What You'll Do

• Manage life cycle of sales orders from forecast to delivery (OTS, EDI, order entry & booking, etc.).
• Serve as the operational partner to your retail accounts, sharing product information, inventory availability, and fulfillment plans built around each retailer's needs.
• Partner with Sales, Marketing, and Planning to align supply and channel allocation for launches, seasonal sets, and promotional windows.
• Monitor account performance (fill rate, on-time delivery, compliance) and flag risks and opportunities before they become problems.
• Provide daily, weekly and monthly updates regarding order status to Sales, Customer and Management.
• Actively engage with international field teams and regional managers to gather on-the-ground insights about customer preferences, competitive dynamics, and market-specific challenges.
• Coordinate with international retail partners to schedule pick-ups and ensure timely delivery and collaborate with Global Logistics & Regulatory teams to complete all compliance and shipping documentation.
• Ensure account contractual obligations are met through problem solving and analytical skills, and trouble shoot orders as appropriate and elevate issues through proper channels as they arise.
• Research and resolve claims, returns, and chargebacks in a timely manner by working with appropriate departments.
• Find and drive process improvements across order management and fulfillment.

• 1–3 years of experience in retail operations, wholesale operations, sales operations, or supply chain at a brand or retailer; beauty, cosmetics, or consumer goods preferred.
• Working knowledge of retail order management, EDI, allocation, and retailer compliance requirements.
• Experience with Microsoft Navision or another ERP system.
• Strong Excel and data skills; you can pull a report, find the story, and act on it.
• Clear, confident communication with retailers and internal partners at all levels.
• Highly organized and detail-oriented, with a strong sense of urgency and ownership.
• Comfortable working independently and cross-functionally in a fast-paced, changing environment.
• BA/BS degree or equivalent experience.

• Salary range: $66,500–$70,00 (compensation depends on factors including skill level, relevant work experience, and education)
• Medical, dental, vision, 401K plan, and access to health and wellness programs
• Paid vacation, holidays, summer Fridays, birthdays off, volunteer time, and more
• Makeup gratis, employee discount ontarte.com, and team give-back initiatives
• Friendly, fun, creative, and collaborative work environment