DTC Growth & Client Success Lead

Apex Brands; United States; Hybrid; USD 55,800 - 100,440; Full time

Job summary

Apex Brands is seeking a high-end performance and growth marketer who thrives at the intersection of strategy and execution. You will own retention, growth, and health across a portfolio of ecommerce clients, guiding a team of media buyers, creatives, and analysts to higher standards.

You are expected to diagnose problems quickly, manage budgets at scale, and lead quarterly business reviews with clients. This role blends analytics, automation, and collaboration in a fast-moving DTC environment.

Qualifications

• 4+ years in performance or growth marketing, ideally at an agency managing multiple ecommerce brands at once.
• Deep, hands-on expertise managing Meta and Google Ads at scale (large budgets preferred).
• Strong command of ecommerce growth metrics: blended ROAS and MER, CAC, AOV, LTV, contribution margin, and budget pacing and forecasting.
• Bonus points for MTA tools (Northbeam, Triple Whale), incrementality testing, and MMM tools for data validation.
• Client-facing maturity: you can run a QBR, manage a relationship, and calmly handle a tense account.
• Leadership and coaching ability: you can hold experienced media buyers accountable and earn their respect.
• Systems and AI fluency: you build trackers and automations and use AI to scale your work.
• Comfortable with Shopify, Slack, ClickUp or Monday.com, Google Sheets, and the major ad platforms.
• A portfolio, case studies, or specific results and KPIs you can point to.
• Autonomous, detail-obsessed, and confident enough to push back on leadership when you think the ship is heading off course.

Responsibilities

• Portfolio health: Own the retention, performance, and growth of our full client portfolio (roughly 25 ecommerce brands).
• Twice-weekly performance review: Review Shopify revenue trends and metrics.
• The account health system: Build and maintain the baseline sheet, health board, and pacing trackers.
• Monday and Friday reporting: Post a clear review and action plan in Slack.
• Pod accountability: diagnose and direct, while peers execute; connect media buyers, creative, and client goals.
• Reporting QA: review weekly decks for KPIs and clean reporting.
• Retention and churn management: get ahead of at-risk accounts and run save plays.
• Expansion: surface upsell/cross-sell opportunities and build the pipeline.
• Raise the bar on performance: push for higher standards on Meta, Google, and TikTok.

Skills

Leadership

Analytical thinking

Collaboration

Systems thinking

AI/Automation fluency

Client-facing maturity

Communication

Time management

Tools

Meta Ads

Google Ads

TikTok Ads

Shopify

Slack

ClickUp

Monday.com

Google Sheets

Job description

Apex Brands is seeking a high-end performance and growth marketer who thrives at the intersection of strategy and execution. You will own retention, growth, and health across a portfolio of ecommerce clients, guiding a team of media buyers, creatives, and analysts to higher standards.

You are expected to diagnose problems quickly, manage budgets at scale, and lead quarterly business reviews with clients. This role blends analytics, automation, and collaboration in a fast-moving DTC environment.