DTC E‑commerce Fulfillment Lead (3PL)

JuneShine, Inc.; United States; Presencial; USD 78.000 - 88.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Unlimited PTO

Paid sick leave

Healthcare coverage

401(k) with company match

Parental leave

Product discounts

Descripción de la vacante

JuneShine Brands is seeking an E-Commerce Fulfillment Specialist to manage 3PL relationships, oversee daily DTC order flow, and partner with the NPI and Direct-to-Consumer teams to ensure accurate, on-time delivery across all brands.

Reporting to the Sr. Logistics Manager, you will optimize fulfillment operations, monitor inventory levels, support new product launches, and drive process improvements while maintaining SLA compliance in a fast-paced beverage and CPG environment.

Formación

• 4+ years of experience in e-commerce operations, fulfillment, logistics, or supply chain.
• Experience working directly with 3PL partners in a DTC or e-commerce environment; any product category is acceptable.
• Hands-on experience with a WMS or 3PL portal and a DTC order management platform (e.g., Shopify).

Responsabilidades

• Manage the day-to-day relationship with our 3PL partners, including leading the weekly meeting with their customer experience team to troubleshoot open issues, make operational decisions, and hold partners accountable
• Monitor daily DTC order flow across 3PL nodes so orders are picked, packed, and shipped within SLA
• Track and resolve fulfillment exceptions, including backorders, mis-picks, damaged inventory, and shipping delays, with 3PL contacts; determine appropriate next steps and issue and track billbacks up to $50,000.00 when appropriate
• Track and maintain inbound shipments and inventory levels across fulfillment nodes, including product SKUs and packaging/merch (boxes, glassware, mugs, stickers), allocation to each node, and reconciliation against 3PL reporting. Use live DTC activity and incoming inventory to flag shortages, risks, and real-time needs across teams
• Coordinate fulfillment readiness for new product launches, including new SKU setup, packaging specs, and 3PL onboarding ahead of launch, onboarding of new items and promotions, and test order execution. Provide the operational green light once fulfillment requirements are complete.
• Support kitting and bundle fulfillment by confirming component availability, communicating assembly instructions to 3PLs, and creating supporting SOPs
• Support Procurement in vetting packout options for cost-effectiveness, including working with Stord procurement on box sourcing and test shipments
• Coordinate the weekly allocation call with Marketing and drive operational next steps. Partner with Sr Logistics Manager and Demand Planning on allocation decisions using live DTC actuals and current inventory needs.
• Partner with Customer Service to resolve order-level issues, including wrong items, late deliveries, lost packages, damages, and mis-ships; determine operational next steps and communicate directly with Stord
• Partner with Logistics, Marketing, and Demand Planning to provide fulfillment inputs and execute on priorities, including peak-season and promotional volume planning
• Report fulfillment performance, including on-time ship rate, error rate, cost per order, damages, and mis-ships on a regular cadence, including a monthly audit of 3PL issues and findings
• Analyze recurring fulfillment issues, determine corrective actions, and recommend process improvements
• Maintain existing fulfillment SOPs and create new SOPs as processes change and the business grows
• Make day-to-day DTC fulfillment decisions with 3PL partners, including resolving exceptions, adjusting execution within established parameters, and recommending or implementing process changes as appropriate
• Perform other related duties, responsibilities, and special projects as assigned based on business needs and organizational priorities

Conocimientos

E-commerce operations

Herramientas

WMS

3PL portal

Shopify

Descripción del empleo

JuneShine Brands is seeking an E-Commerce Fulfillment Specialist to manage 3PL relationships, oversee daily DTC order flow, and partner with the NPI and Direct-to-Consumer teams to ensure accurate, on-time delivery across all brands.

Reporting to the Sr. Logistics Manager, you will optimize fulfillment operations, monitor inventory levels, support new product launches, and drive process improvements while maintaining SLA compliance in a fast-paced beverage and CPG environment.