DSR

TurnPoint Services; Keystone Manor (IN); On-site; USD 51,577,000 - 60,174,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid parental leave

PTO and paid holidays

Life and disability insurance

Accident, critical illness, hospital &

Pet insurance & identity protection

Job summary

Chapman Heating, Air Conditioning & Plumbing in Indianapolis is seeking a Dispatcher to ensure service technicians’ daily schedules run smoothly and align with client needs in a timely and professional manner.

The Dispatcher will coordinate with the Call Center and Service Departments, guide technicians, and communicate scheduling updates to clients, with a pay range of $18.00 - $21.00 per hour.

Qualifications

• 1-2 years of customer service, dispatch, or call center experience.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Proficiency with scheduling/dispatch software and CRM systems.
• Ability to remain calm and professional under pressure.

Responsibilities

• Ensure that technicians' schedules are followed and client needs are met in a timely manner.
• Direct technicians to next calls as needed and communicate with clients about scheduling processes.
• Enter client data accurately and maintain tickets.
• Back up other dispatchers during absences and cover lunch/breaks.

Skills

Customer service

Organizational skills

Multitasking

Verbal communication

Written communication

Scheduling software

CRM systems

Calm under pressure

Tools

Scheduling/Dispatch software

CRM systems

Job description

Brand Overview

Chapman Heating has been serving Indianapolis families for decades with award-winning HVAC solutions. Known for its integrity and technical expertise, Chapman is one of Indiana’s most trusted service providers. As part of TurnPoint Services, Chapman offers employees the chance to build lasting careers with a national platform while staying rooted in local service. Employees enjoy training, mentorship, and advancement opportunities across the TurnPoint family. Grow with Chapman Heating — where Indiana heritage meets opportunity.

Role Overview

At Chapman Heating, Air Conditioning & Plumbing we are looking for the right individuals who want to build a life-long career in the HVAC & Plumbing industry to join our team. It doesn’t matter if you are brand new to the industry, or you have been working in it for over 30 years, at Chapman there is a place for anyone who has a positive attitude, a strong focus on customer service, a good work ethic and a desire to learn. We offer competitive pay and industry leading benefits. Due to our expansive growth, we are hiring a Dispatcher to join our team!

The primary role of the Dispatcher is to ensure that service technicians’ daily schedules run efficiently and that we meet client needs in a timely and professional manner. The Dispatcher will provide assistance to the Call Center and Service Departments by being fully engaged with the technicians and clients. This includes each technician receiving the appropriate call, monitoring each technician for any deviation from their set schedule, & proactively reporting any issues disrupting the “Flow of Schedule” to the Dispatch Manager and Lead Dispatcher for assistance. This position must effectively communicate with technicians on any day-to-day situation that arises to ensure a steady process in a busy environment.

Pay Range: $18.00 - $21.00 per/hr

Responsibilities:

• It is the responsibility of the Dispatcher to ensure that any concern that is, or will impact, the technician's schedule is dealt with in a timely and urgent manner.
• Determine the best course of action, using discretion and judgment to ensure all technician and client concerns are dealt with in a timely manner to enhance client satisfaction and retention.
• It is imperative that the Dispatcher recognize potential disruptions to schedule and take immediate action, including getting assistance from the Dispatch Manager and Lead Dispatcher to prevent any unnecessary inconvenience to the technician or the client.
• Help direct technicians to their next call as needed.
• Communicate with clients to keep them updated with scheduling processes and hold tickets.
• Enter client data efficiently and accurately paying attention to detail.
• Act as a backup to other dispatchers and cover in their absence during lunch, breaks, sick time, and vacation.
• Follow Daily Opening & Closing Procedures. Make management aware of any service ticket issues identified.
• Prioritizing tasks in order to meet tight deadlines within a fast-paced environment.
• All other tasks assigned by the Dispatch Manager.

What You Bring

• 1-2 years of customer service, dispatch, or call center experience. -
• Strong organizational and multitasking skills. -
• Excellent verbal and written communication skills. -
• Proficiency with scheduling/dispatch software and CRM systems. -
• Ability to remain calm and professional under pressure.

Why You'll Love Working Here

• Comprehensive Benefits: Medical, dental, and vision coverage; a 401(k) plan with company match; paid parental leave; PTO; company-paid holidays; life and disability insurance; accident, critical illness, and hospital indemnity coverage; and access to voluntary benefits such as pet insurance and identity/fraud protection - everything you need to support yourself and your family.
• Real Growth Opportunities: With more than 60+ strong local brands behind you, you’ll have the chance to grow your skills, take on new responsibilities, and build a long-term career.
• A Culture with Heart: We lead with teamwork, respect, and integrity. Every voice matters, and every contribution fuels our shared success.
• Purpose-Driven Work: Every role — in the field, office, or leadership — makes a real impact by helping families and communities stay safe and comfortable.
• Competitive Rewards: Strong pay, solid benefits, and recognition programs designed to celebrate craftsmanship, commitment, and exceptional performance.
• Clear Career Paths: From apprentice and entry-level roles to expert technicians, office leaders, and GMs — you’ll always know where you can grow next.
• Training & Development: Hands-on technical instruction, leadership pathways, and continuous learning through our Apprenticeship Academy and brand-level coaching.
• Modern Tools & Technology: Advanced diagnostics, digital tools, and quality equipment that help you work safer, smarter, and more efficiently.
• Safety First: A safety-first mindset built into every process so you go home safely every day.
• Inclusive & Supportive Environment: We welcome all backgrounds and empower every employee to bring their best.
• Stable & Reliable: The strength of a national platform with the trust of long-standing local brands means your career is secure and supported.
• Community Impact: Your work strengthens local neighborhoods and supports families in meaningful, practical ways.

Compensation & Benefits

Comprehensive Benefits for Eligible Team Members

We invest in our employees' well-being by offering medical, dental, and vision coverage; a 401(k) plan with company match; paid parental leave; PTO and paid holidays; company-paid life; voluntary life and disability insurance; accident, critical illness, and hospital indemnity; pet insurance and identity/fraud protection.

Benefit eligibility is generally available to full-time employees working 30 or more hours per week.

Part-time employees have access to free mental health services, employee assistance program and 401(k) with company match.

EEO Statement

Equal Opportunity Employer

We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or other status protected by applicable federal, state, or local law.