Dispatcher

HomeTown Services; Jacksonville, Northern (FL, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) with match

Employee discounts

Job summary

HomeTown Services in Jacksonville, FL seeks a Dispatcher to organize daily routes for HVAC and plumbing technicians, prioritizing fuel and time efficiency. You will coordinate schedules, dispatch by skill and location, and communicate clearly with customers.

Join a team that values accuracy, quick decisions, and strong customer service. Use scheduling tech to keep jobs moving and respond to emergencies as needed.

Qualifications

• 2+ years of dispatching experience.
• Strong customer service and data entry skills.
• Trades knowledge is a plus.

Responsibilities

• Coordinate and optimize daily schedules and service routes for HVAC and plumbing technicians.
• Dispatch technicians based on skill set, location, availability, job priority, and estimated completion times.
• Monitor technician schedules and make real-time adjustments to minimize delays.
• Communicate with technicians and customers regarding appointments, scheduling changes, job status, and service needs.
• Use dispatching and scheduling technology to streamline operations and maintain accurate job information.
• Prioritize emergency and time-sensitive service calls while balancing workload and technician availability.
• Track daily routes and appointments to ensure technicians have the information and tools needed to complete jobs.
• Work with management, technicians, and customers to resolve scheduling conflicts and keep field operations running smoothly.
• Maintain a high level of organization and attention to detail in a fast-paced environment.

Skills

Dispatching

Customer service

Data entry

Trades knowledge

Tools

Dispatch software

Job description

Summary:

As a Dispatcher, you will be responsible for taking calls and organizing the daily routes for sales and service technicians. The main duties center around achieving a fuel and time-efficient route.

Essential Functions & Responsibilities:

• Coordinate and optimize daily schedules and service routes for HVAC and plumbing technicians to maximize efficiency and productivity.


• Dispatch technicians based on skill set, location, availability, job priority, and estimated completion times.


• Monitor technician schedules throughout the day and make real-time adjustments to keep jobs moving and minimize delays.


• Communicate clearly with technicians and customers regarding appointments, scheduling changes, job status, and service needs.


• Use dispatching and scheduling technology to streamline operations, improve response times, and maintain accurate job information.


• Prioritize emergency and time-sensitive service calls while balancing the overall workload and technician availability.


• Track daily routes and appointments to ensure technicians have the information, tools, and time needed to complete jobs successfully.


• Work closely with management, technicians, and customers to resolve scheduling conflicts and keep field operations running smoothly.


• Maintain a high level of organization and attention to detail in a fast-paced environment where accuracy and quick decision‑making are essential.

Requirements:

• Minimum of 2 years of experience in dispatching.


• Trades knowledge is a plus.


• Strong customer service and data entry skills.

We invest in the whole you — your health, your family, and your future. When you join us, you're not just getting a job — you're gaining a benefits package designed to support you at every stage of life.

• Medical Insurance: Comprehensive medical coverage with four plan options to fit every need and budget, including an HSA-eligible high-deductible plan and an FSA.


• Dental Insurance: Dental coverage with low weekly premiums.


• Vision Insurance: Vision coverage with low weekly premiums.


• Basic Life and AD&D Insurance: Company-paid basic Life and AD&D insurance.


• Long-Term Disability: Company-paid Basic Long-Term Disability coverage.


• Short-Term Disability: Optional Voluntary Short-Term Disability coverage.


• Additional Life Insurance: Optional additional life insurance coverage available.


• Retirement Plan: Traditional 401(k) and Roth 401(k) options with company match!


• Supplemental Health Plans: Including Accident, Critical Illness, and Hospital Indemnity Insurance, plus disability resource services, travel and beneficiary support services, pet health insurance, and PerkSpot — an exclusive employee discount program.