Dispatcher

TurnPoint Services; Johnston (IA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with company match

Paid parental leave

PTO

Company holidays

Life insurance

Disability insurance

Pet insurance

Identity protection

Job summary

TurnPoint Services is seeking a Dispatcher to keep our service operations running smoothly in Des Moines, IA. You will schedule and dispatch technicians, communicate service times and updates to customers, and act as the main contact throughout the scheduling process.

The ideal candidate is organized, customer-focused, and comfortable multitasking in a fast-paced office. If you enjoy solving problems and coordinating moving pieces, this could be a great fit for you.

Qualifications

• 1–2 years in customer service, dispatch, call center, or related experience.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Experience with scheduling, dispatch, or CRM software.
• Ability to remain calm, professional, and solutions-focused under pressure.
• Strong attention to detail and follow-through.
• Ability to work effectively with customers, technicians, and internal teams.

Responsibilities

• Schedule and dispatch technicians based on availability, location, and skill set.
• Communicate with customers regarding appointment confirmations, arrival windows, and service updates.
• Monitor technician schedules and adjust routing to accommodate same-day changes and emergencies.
• Answer inbound calls and assist customers with service requests and scheduling questions.
• Maintain accurate customer and dispatch records in CRM and scheduling systems.
• Coordinate with technicians and service managers to support timely completion of jobs.
• Identify and resolve scheduling conflicts while keeping customers informed.
• Escalate complex customer concerns or scheduling issues to the DSR Lead or Supervisor as needed.
• Assist with other administrative and customer service responsibilities as assigned.

Skills

Customer service

Dispatch experience

Call center

Scheduling software

CRM experience

Multitasking

Communication skills

Detail-oriented

Tools

CRM software

Job description

Brand Overview

Schaal Plumbing, Heating & Cooling and Green’s Appliance, Heating & Cooling have proudly served Des Moines families for decades. Known for award-winning service and a strong reputation for customer trust, these brands are recognized leaders in Iowa. As part of TurnPoint Services, employees gain access to national training, mentorship, and long-term career mobility. Our team culture values craftsmanship, teamwork, and growth. Grow with Schaals and Greens — where Iowa service excellence builds careers for life.

Role Overview

As aDispatcher, you’ll play a key role in keeping our service operation running smoothly. You’ll schedule and coordinate technician appointments, communicate with customers about service times and updates, and serve as a primary point of contact throughout the scheduling process.

The ideal candidate isorganized, customer-focused, detail-oriented, and comfortable multitasking in a fast-paced office environment. If you enjoy solving problems, coordinating moving pieces, and helping both customers and technicians have a great experience, this could be a great fit.

What You Bring

• 1–2 years of customer service, dispatch, call center, or related experience
• Strong organizational and multitasking skills
• Excellent verbal and written communication skills
• Experience with scheduling, dispatch, or CRM software
• Ability to remain calm, professional, and solutions-focused under pressure
• Strong attention to detail and follow-through
• Ability to work effectively with customers, technicians, and internal teams

Key Responsibilities

• Schedule and dispatch technicians based on availability, location, and skill set
• Communicate with customers regarding appointment confirmations, arrival windows, and service updates
• Monitor technician schedules and adjust routing to accommodate same-day changes and emergencies
• Answer inbound calls and assist customers with service requests and scheduling questions
• Maintain accurate customer and dispatch records in CRM and scheduling systems
• Coordinate with technicians and service managers to support timely completion of jobs
• Identify and resolve scheduling conflicts while keeping customers informed
• Escalate complex customer concerns or scheduling issues to the DSR Lead or Supervisor as needed
• Assist with other administrative and customer service responsibilities as assigned

Why You'll Love Working Here

Comprehensive Benefits: Medical, dental, and vision coverage; a 401(k) plan with company match; paid parental leave; PTO; company-paid holidays; life and disability insurance; accident, critical illness, and hospital indemnity coverage; and access to voluntary benefits such as pet insurance and identity/fraud protection - everything you need to support yourself and your family.

Real Growth Opportunities: With more than 60+ strong local brands behind you, you’ll have the chance to grow your skills, take on new responsibilities, and build a long-term career.

A Culture with Heart: We lead with teamwork, respect, and integrity. Every voice matters, and every contribution fuels our shared success.

Purpose-Driven Work: Every role — in the field, office, or leadership — makes a real impact by helping families and communities stay safe and comfortable.

Competitive Rewards: Strong pay, solid benefits, and recognition programs designed to celebrate craftsmanship, commitment, and exceptional performance.

Clear Career Paths: From apprentice and entry-level roles to expert technicians, office leaders, and GMs — you’ll always know where you can grow next.

Training & Development: Hands‑on technical instruction, leadership pathways, and continuous learning through our Apprenticeship Academy and brand‑level coaching.

Modern Tools & Technology: Advanced diagnostics, digital tools, and quality equipment that help you work safer, smarter, and more efficiently.

Safety First: A safety‑first mindset built into every process so you go home safely every day.

Inclusive & Supportive Environment: We welcome all backgrounds and empower every employee to bring their best.

Stable & Reliable: The strength of a national platform with the trust of long‑standing local brands means your career is secure and supported.

Community Impact: Your work strengthens local neighborhoods and supports families in meaningful, practical ways.

EEO Statement

Equal Opportunity Employer

We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or other status protected by applicable federal, state, or local law.