Comfort Advisor

TurnPoint Services; Keystone Manor (IN); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Parental leave

Paid time off

Company holidays

Life and disability insurance

Pet insurance

Identity protection

Job summary

Chapman Heating, part of TurnPoint Services, is seeking a Comfort Advisor to meet homeowners, assess HVAC needs, and design tailored comfort solutions. You will educate clients on options, close sales, and coordinate with installation teams to ensure customer satisfaction.

Ideal candidates have 5+ years in sales, strong relationship skills, and a commitment to safety and quality. This role offers growth across a national platform with local roots in Indiana.

Qualifications

• Requires at least 5 years of sales experience with a proven close rate.
• Ability to build authentic relationships with residential customers.
• Strong communication, organizational, and problem-solving skills.

Responsibilities

• Meet homeowners to assess HVAC needs and propose tailored comfort solutions.
• Educate clients on products, services and options.
• Serve as primary contact through project end and follow-up for satisfaction.
• Develop accurate, install-ready sales proposals.

Skills

Sales experience

Relationship building

Communication

Attention to detail

Physical stamina

Job description

Brand Overview

Chapman Heating has been serving Indianapolis families for decades with award-winning HVAC solutions. Known for its integrity and technical expertise, Chapman is one of Indiana’s most trusted service providers. As part of TurnPoint Services, Chapman offers employees the chance to build lasting careers with a national platform while staying rooted in local service. Employees enjoy training, mentorship, and advancement opportunities across the TurnPoint family. Grow with Chapman Heating — where Indiana heritage meets opportunity.

Role Overview

Comfort Advisor (2025-1049)

Role Overview

• As a Comfort Advisor, you’ll be the trusted guide for homeowners, helping them create a more comfortable, efficient, and safe living environment. You’ll meet with customers in their homes, assess their heating and cooling needs, and design tailored solutions that fit their lifestyle and budget. Beyond presenting system options, you’ll educate homeowners on energy efficiency, system performance, and the benefits of our services—turning your expertise into solutions that truly make a difference in their daily lives, all while providing growth for your income and career.

What You Bring

• You bring at least 5 years of sales experience and a proven ability to close deals, even if HVAC is new to you.
• You excel at building authentic, positive relationships with residential customers.
• You enjoy guiding customers toward solutions that improve their comfort at home.
• Strong communication, organizational, and attention-to-detail skills come naturally to you.
• You are comfortable working in attics, crawlspaces, and lifting objects.
• Your work history demonstrates stability, consistent success, and a strong work ethic.
• You bring high levels of motivation, integrity, and physical aptitude to every interaction.

Key Responsibilities

• Meet with homeowners to assess HVAC needs and provide tailored comfort solutions.
• Build strong customer relationships by educating clients on products, services, and options.
• Serve as the primary point of contact throughout the project, including follow-up visits to ensure 100% customer satisfaction.
• Develop sales proposals that are accurate, complete, and easily transferable to the installation team.
• Negotiate and close projects while driving sales to meet or exceed budgeted goals and support business growth.
• Maintain detailed records of all customer interactions in ServiceTitan.
• Collaborate with office and installation teams to ensure smooth, efficient project execution.
• Use Microsoft Office Suite for reporting, documentation, and communications.
• Attend company meetings and participate in product or vendor trainings.
• Maintain any required licenses or certifications.
• Work occasional evenings or weekends to accommodate customer schedules and seasonal demand.
• Maintain professionalism on job sites and while operating company vehicles.
• Participate in the on-call rotation as needed to support customers.

Licenses & Certifications

• Possess valid drivers license

Why You’ll Love Working Here

• Comprehensive Benefits: Medical, dental, and vision coverage; a 401(k) plan with company match; paid parental leave; PTO; company-paid holidays; life and disability insurance; accident, critical illness, and hospital indemnity coverage; and access to voluntary benefits such as pet insurance and identity/fraud protection - everything you need to support yourself and your family.
• Real Growth Opportunities: With more than 60+ strong local brands behind you, you’ll have the chance to grow your skills, take on new responsibilities, and build a long-term career.
• A Culture with Heart: We lead with teamwork, respect, and integrity. Every voice matters, and every contribution fuels our shared success.
• Purpose-Driven Work: Every role — in the field, office, or leadership — makes a real impact by helping families and communities stay safe and comfortable.
• Competitive Rewards: Strong pay, solid benefits, and recognition programs designed to celebrate craftsmanship, commitment, and exceptional performance.
• Clear Career Paths: From apprentice and entry-level roles to expert technicians, office leaders, and GMs — you’ll always know where you can grow next.
• Training & Development: Hands-on technical instruction, leadership pathways, and continuous learning through our Apprenticeship Academy and brand-level coaching.
• Modern Tools & Technology: Advanced diagnostics, digital tools, and quality equipment that help you work safer, smarter, and more efficiently.
• Safety First: A safety-first mindset built into every process so you go home safely every day.
• Inclusive & Supportive Environment: We welcome all backgrounds and empower every employee to bring their best.
• Stable & Reliable: The strength of a national platform with the trust of long-standing local brands means your career is secure and supported.
• Community Impact: Your work strengthens local neighborhoods and supports families in meaningful, practical ways.

EEO Statement

Equal Opportunity Employer

We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or other status protected by applicable federal, state, or local law.