Dispatcher and Project Planner

Express Employment Professionals - Cincinnati East; Indianapolis (IN); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Benefits upon hire

Evaluation hire

Job summary

Express Employment Professionals’ Specialized Recruiting Group partners with a respected HVAC services company on the southside of Indianapolis to hire a Dispatcher & Project Planner who will coordinate service operations, technician scheduling, and customer service activities.

The role serves as a key contact for customers and technicians, handling calls, dispatching technicians, adjusting schedules, and forecasting manpower for upcoming projects with a focus on organization and clear

Qualifications

• Previous experience in dispatching, scheduling, customer service, administrative support, or a related role preferred.
• Strong verbal and written communication skills.
• Excellent customer service and relationship-building abilities.
• Computer savvy with the ability to quickly learn new software systems.
• Strong organizational and time management skills.
• Proven problem-solving ability and attention to detail.
• Ability to remain professional and calm when handling upset customers.
• Team-oriented mindset with the ability to collaborate effectively with others.
• Experience with Foundations CRM is a plus but not required.

Responsibilities

• Answer inbound phone calls and provide exceptional customer service to customers, vendors, and other visitors.
• Greet and assist individuals visiting the office, including vendors and business partners.
• Dispatch HVAC technicians to customer job sites and adjust schedules as needed.
• Coordinate technician schedules to ensure all assignments are finalized by the afternoon prior to the workday.
• Learn project planning processes, including forecasting manpower requirements and project durations.
• Collaborate with management and field personnel to ensure proper staffing levels for projects.
• Monitor schedules and communicate updates, changes, or delays efficiently.
• Assist in resolving customer concerns and de-escalating challenging situations professionally.
• Utilize the company's CRM system to manage customer and scheduling information.
• Support daily office operations and contribute to continuous process improvement.

Skills

Customer service

Communication

Scheduling

Problem solving

Organization

CRM software

Tools

Foundations CRM

Job description

Express Employment Professionals’ Specialized Recruiting Group has partnered with a respected, growing HVAC services company on the southside of Indianapolis that is seeking a Dispatcher & Project Planner to support the coordination of service operations, technician scheduling, and customer service activities. This role is ideal for someone who thrives in a fast-paced team environment, enjoys solving problems and helping customers, and excels at organization and communication.

Job Summary

The Dispatcher & Project Planner serves as a key point of contact for both customers and technicians, ensuring service calls and projects are scheduled efficiently and completed on time. This individual will answer incoming calls, assist office visitors, coordinate technician dispatching, and learn to forecast labor needs for upcoming projects. Success in this role requires strong customer service skills, attention to detail, initiative, and the ability to balance multiple priorities in a dynamic environment.

Responsibilities

• Answer inbound phone calls and provide exceptional customer service to customers, vendors, and other visitors.
• Greet and assist individuals visiting the office, including vendors and business partners.
• Dispatch HVAC technicians to customer job sites and adjust schedules as needed.
• Coordinate technician schedules to ensure all assignments are finalized by the afternoon prior to the workday.
• Learn project planning processes, including forecasting manpower requirements and project durations.
• Collaborate with management and field personnel to ensure proper staffing levels for projects.
• Monitor schedules and communicate updates, changes, or delays efficiently.
• Assist in resolving customer concerns and de-escalating challenging situations professionally.
• Utilize the company's CRM system to manage customer and scheduling information.
• Support daily office operations and contribute to continuous process improvement.

Requirements

• Previous experience in dispatching, scheduling, customer service, administrative support, or a related role preferred.
• Strong verbal and written communication skills.
• Excellent customer service and relationship-building abilities.
• Computer savvy with the ability to quickly learn new software systems.
• Strong organizational and time management skills.
• Proven problem-solving ability and attention to detail.
• Ability to remain professional and calm when handling upset customers.
• Team-oriented mindset with the ability to collaborate effectively with others.
• Self-motivated, proactive, and driven to perform at a high level.
• Experience with Foundations CRM is a plus but not required.

Schedule

Monday - Friday, 7:30 AM - 4:00 PM

Pay & Benefits

• $20.00 - $24.00 per hour, depending on experience
• Evaluation Hire
• Benefits upon hire

Visit our office in person:

201 S. Emerson Ave., Suite 110 Greenwood, IN 46143 SE Corner of Main St. & Emerson - ½ mile off I-65S at the Greenwood exit 99. Next door to Starbucks.

About Express Employment Professionals

At Express Employment Professionals, we're proud to be the go-to resource for job seekers and employers on the South Side of Indianapolis. Our mission is to connect driven professionals with respected employers across Indianapolis, Greenwood, Franklin, Shelbyville, and neighboring communities.