DSP Field Ops Lead — Dispatch, Coaching & On‑Road Support

Amazon; Hanover (MD); On-site; USD 26,139 - 37,229; Full time

Job summary

Amazon is looking for a dependable Field Operations Supervisor in Hanover, MD to support daily delivery operations and ensure driver performance. This hands-on role requires leadership skills and prior Amazon DSP experience.

Responsibilities include assisting with dispatch and driver coaching, monitoring performance, and stepping in operational gaps as needed. Candidates should be adaptable, team-oriented, and possess solid problem-solving abilities.

Compensation starts at $23.00/hour with opportunities for growth and performance-based incentives.

Qualifications

• Prior Amazon DSP experience required.
• Leadership or operations experience strongly preferred.
• Strong understanding of dispatch, routing, and delivery operations.
• Ability to stay calm and organized in a fast-paced environment.
• Valid driver’s license required.

Responsibilities

• Support daily dispatch and route execution.
• Assist with driver coaching, accountability, and engagement.
• Monitor delivery performance and safety compliance.
• Conduct ride-alongs and field support as needed.
• Deliver routes or assist on-road as needed.

Skills

Leadership

Problem-solving

Communication

Accountability

Route execution

Job description

Amazon is looking for a dependable Field Operations Supervisor in Hanover, MD to support daily delivery operations and ensure driver performance. This hands-on role requires leadership skills and prior Amazon DSP experience.

Responsibilities include assisting with dispatch and driver coaching, monitoring performance, and stepping in operational gaps as needed. Candidates should be adaptable, team-oriented, and possess solid problem-solving abilities.

Compensation starts at $23.00/hour with opportunities for growth and performance-based incentives.